ABOUT USFounded in ****, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.About the RoleWe're seeking an experienced Radiology Bookings Team Leader to supervise and support our Booking Centre in Geelong.
This role combines hands-on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience.
You will provide day-to-day supervision and leadership of the Booking Centre team, including reporting, recruitment, training and ongoing performance development.
A perfect role for if you have had proven leadership experience and enjoy guiding people while remaining closely involved in operations.What you'll be doing...Coordinating day-to-day radiology bookings across modalities and sitesSupervising the Booking Centre team, providing leadership, direction, and supportMonitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivityMonitoring booking quality, workflow adherence, and service standardsPreparing, reviewing, and analysing Booking Centre performance reportsSupporting recruitment activities, including shortlisting, interviewing, and onboardingLeading and coordinating training for booking staff, including new starters and refresher trainingActing as an escalation point for complex bookings and patient or referrer issuesSupporting continuous improvement and standardisation across booking workflowsAbout youProven experience in radiology bookings, patient access, or medical schedulingDemonstrated leadership or supervisory experience in a bookings or call-centre environmentExperience working with call KPIs such as average wait time, call abandonment, and productivity measuresAn understanding of radiology modalities,



referrals, and booking requirementsExperience with reporting, performance monitoring, and analysisConfidence coaching, training, and supporting staff performanceExcellent communication and team engagement skillsOrganisational skills and attention to detailComfortable working with RIS/PACS, booking systems, and phone platformsFOR YOUCompetitive Salary: Attractive salary with annual reviews to recognize your contributions.Paid Parental Leave: Additional leave to support new parents.Fitness Passport: Access to over **** locations nationwide to support your fitness goals.Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.Referral Bonuses: Financial incentives for referring great talent to our team.Career Advancement: Opportunities for career growth and succession planning within an innovative company.Community and Social Events: Engage in a supportive workplace with free parking and outstanding social events.Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace.We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.Building a healthier world, by delivering the best health outcomes one patient at a time.IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists - Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists nursing - Registered Nurse, Enrolled Nurse, Clinical Assistants administration - Managers, Supervisors, Receptionists, Booking Centre Agents shared services - People & Culture, Marketing, Risk Management, ICT, Finance.We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.
#J-*****-Ljbffr

📌 Team Leader - Booking Centre (Geelong)
🏢 Radploy
📍 Geelong