Company Description Xplor Technologies powers the experiences at the heart of everyday life.
Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.
Job Description About the opportunity Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day.
We say that because we know that every conversation we have, every code line we write and every interface we design is another chance for us to enrich our customers' experiences.You will help our customers become successful through the use of our platform, ensuring retention and customer happiness.
The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries.
Some of the other responsibilities include:You'll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurringYou'll be supporting customers across the Office platformYou'll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issueYou'll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAsYou'll handle dissatisfied customers in a polite and professional fashionYou'll maintain broad knowledge of all company products, services, and promotionsYou'll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologiesYou'll monitor the performance of systems and assist with the identification of potential issuesFor this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.
You must hold full working rights in Australia.
Qualifications What would make me a good candidate?
We are looking for curious and empathetic people.
We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment.




We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.Required qualifications for this role:You have 1-2 years of previous experience in a customer-facing positionYou're motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
You have excellent written and verbal English skills as well as a confident phone manner and active listening skillsYou bring excellent customer services skills, demonstrated daily by working quickly and accurately to resolve customers queriesYou're able to multitask, prioritise, and manage time effectivelyYou show awareness of your own strengths and areas for growth, and a desire to develop and apply new skillsYou are a true team players that understands we all have to sometimes roll up our sleeves and pitch inAt Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences.
So even if you think you don't quite tick all the boxes, we still encourage you to apply.
Additional Information Values and Life at XplorOur five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:Find a better wayDo the right thingSay it straightWin togetherOwn the outcomeIf these values sound like you, and describe people you want to work with, you will thrive at Xplor.As an Xplorer, you will be part of a global network of talented colleagues who will support your success.
We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.Some of our perks and benefits are:Paid Parental Leave benefit programs/Commitment to social impact - 3 extra days off to volunteer and give back to your local communityOngoing dedication to Diversity & Inclusion initiatives such as D&I; Council,



Global Mentorship ProgramAccess to free mental health supportFlexible working arrangementsReady to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can.
Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
We understand that diverse candidates have diverse needs.
We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via email protected .
Before you applyTo be considered for employment, you must be legally authorised to work in Australia.
This applies to remote roles too, as we can only employ people who reside within Australia.
Xplor does not sponsor visas, either at the time of hire or at any later time.
We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.Please apply through our careers portal or external job boards only.
We're unable to upload emailed applications, as our process requires you to answer screening questions directly.We also invite you to check out our Candidate FAQs for more information about our recruitment process .
Interview Recording and Background ChecksAs part of our hiring process, successful candidates will be asked to complete background and identity verification checks.
Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process.
We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.EEO and Artificial IntelligenceWe believe in transparent hiring.
We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review.
We do not rely on artificial intelligence to make final hiring decisions.
Find our Candidate AI Usage guidelines here .
Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age.
Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.We make it a priority to respond to every applicant.

📌 Customer Success Coordinator (Melbourne)
🏢 Xplor
📍 Melbourne