About the position:As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations.
This is a part time, permanent position at our beautiful showroom in Adelaide with the following working hours:Tuesday 11am-5pmFriday 9am-5pmSaturday 8am-4pmIf you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we'd love to hear from you!
Key responsibilities include:Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; andCoordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfactionPromoting Cullen Jewellery's commitment to ethical practices and community initiativesParticipating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.Completing ad-hoc tasks such as stock takes, changing product displays,
and managing postage tasks as requiredWhat are we seeking?
Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industryHigh attention to detail and commitment to providing exceptional client experiencesStrong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processesAbility to work effectively as part of a team to achieve common goalsCapacity to work on the provided roster consistently.What we offer:In addition to a competitive remuneration package, and the ability to work in a beautiful location in the heart of Adelaide, we offer all our team members with a range of benefits including:A supportive and collaborative work environmentAn Employee Assistance Program for you and a family member to utiliseGenerous staff and family / friend discountsTeam events and initiatives included as part of our wellbeing programPaid volunteer leave, and sponsorship of a child in South East Asia/Africa under your nameThe opportunity to join a growing company with a global presence - you really can take your career anywhere!
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