Customer
Service Representative
SNSW Clerk Grade
3
/4
- starting annual salary $
74,118
plus superannuation and leave loading
Employment Type: Temporary Part Time (
up to
20
hours per week) and Talent Pool Opportunity
This role is Monday to Friday and requires a minimum of
4
hours per shift
.
Locations:
Deniliquin
Service Centre
(
Hub
site for
Finley
Service Centre
)
This recruitment will only be used to fill roles or create a talent pool for this specific location
.
Looking for a part-time role that fits your lifestyle and allows you to make a difference in your local community?
Join our Deniliquin Service Centre as a Customer Service Representative.
Located in a vibrant regional community, our Service Centre helps customers access essential services by providing support,
guidance
and practical solutions.
If you enjoy working with people, solving
problems
and delivering great customer experiences,
we'd
love to hear from you.
What are 'hub and spoke' Service Centres?
In some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations.
The hub and spoke models share a leadership team and
operate
in such a way that team members
will
be required
to work between locations.
Deniliquin is the
Hub
site for Finley Service Centre.
About you
We're
looking for people who are friendly,
adaptable
and passionate about helping others.
You thrive in a busy, customer-focused environment and bring warmth,
empathy
and confidence to every interaction.
Whether
you're
looking for a new challenge
o
r an opportunity to support your local community,
we'd
love to hear from you.
What You'll Bring
You don't need to have all the answers on day one - we're looking for people with the right mindset and a willingness to learn.
Ideally, you'll bring:
A passion for helping people and delivering outstanding customer experiences
Solid communication skills and a friendly, approachable nature
The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment
Curiosity and confidence when solving problems and navigating customer enquiries
Good organisational skills and an eye for detail
Comfort using technology and learning new systems
Integrity and professionalism when working with personal information




A collaborative approach and commitment to being part of a supportive team
Adaptability and a positive attitude in a changing environment
Your Impact
As the welcoming face of our Service Centre, you'll play an important role in supporting customers across the region.
In this wide-ranging role, you'll provide support through a mix of face-to-face customer interactions and phone enquiries, helping customers access information, resolve issues and connect with the services they need.
Working closely with your colleagues, you'll deliver professional, respectful and customer-focused support while creating an environment where customers feel valued, supported and understood.
How to apply
Please submit
your
resume
and
cover letter
that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date:
Friday 9 October
**** at 9:59am
Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via
******
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations.
You can check the opening hours for each Service Centre
here
.
Flexibility is
to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays).
In some situations, you may be required
to work during these hours.
Part time – minimum 14 hours per week - (Monday to Friday)
Full-time – 70 hours per fortnight
Hours are also subject to change based on the needs of the business.
What we offer




Personal development –
excellent development opportunities for someone ready for the next step in their career!
Excellent career growth and learning development opportunities.
Access to health and well-being programs
- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment
in accordance with
the Government Sector Employment Act ****.
Sometimes this process can take up to 12 weeks or more, depending on the number of applicants.
Employment with Service NSW is subject to a satisfactory national criminal record check.
Click
Here
to access the Role Description.
Visit the
Capability Application Tool
to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or
******
.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Customer Service Representative - Deniliquin
🏢 the original
📍 Deniliquin