Customer Service Experience Specialist | Eastern Creek
B2B Customer Service
work with ongoing business customers and accounts
ensuring orders and customer requirements are managed accurately
B2B Customer Service
work with ongoing business customers and accounts
ensuring orders and customer requirements are managed accurately
Bring your customer service and account management experience to a fast-paced B2B environment where you'll manage customer orders, solve problems and work closely with sales, operations and supply chain.
GENERAL AUSTRALIA (formerly Fujitsu General Australia) - A leading supplier of air conditioning solutions.
About General Australia
GENERAL AUSTRALIA is a leading supplier of air conditioning solutions.
At General Australia, we're not just a leading supplier of air conditioning solutions — we're your partners in creating perfect climates.
With a strong focus on research and manufacturing, we deliver world-class air conditioning products that represent the pinnacle of innovation and performance.
Our range is a testament to versatility and style, offering cost-effective solutions for every need, whether you're cooling a cosy home or a bustling business.
Our lineup includes sleek, designer options that seamlessly blend with modern interiors, proving that functionality and aesthetics can go hand in hand.
But we don't stop at delivering top-notch products.
Our commitment extends to providing unparalleled service through a robust network of offices, warehouses, and service technicians located in every major capital city across Australia.
We're driven by a simple goal: to be Australia's Favourite Air.




That means going beyond being a leading air conditioning brand — it means being the best company to work with, ensuring every interaction is marked by quality, reliability, and exceptional customer care.
When it comes to teamwork, we turn every challenge into success — PRESTO — because together, with a little magic, we're unstoppable.
Opportunity
If you enjoy building relationships with customers, keeping orders moving and solving problems when things don't go to plan, this could be a great opportunity.
We're looking for an experienced
Customer Service Experience Specialist
to join an established and reputable organisation based in
Eastern Creek
.
This isn't a traditional call centre role.
You'll work with
ongoing business customers and accounts
, managing orders, stock availability, deliveries, returns and customer issues while working closely with internal sales, operations and supply chain teams.
The Role
You'll be responsible for providing a high level of customer service while ensuring orders and customer requirements are managed accurately and efficiently.
Processing and managing customer orders through the ERP
Managing forward and back orders and delivery dates
Responding to customer enquiries regarding stock, orders and service
Liaising with sales, operations, supply chain and warehouse teams
Resolving delivery issues, discrepancies and customer concerns
Processing returns,



credits and warranty claims
Supporting service and administrative activities
Maintaining accurate customer and order information
Building strong ongoing relationships with business customers
You'll need to be comfortable working in a busy environment where there are multiple customers, orders and priorities to manage simultaneously.
Ideal Candidate
You'll bring previous
B2B customer service, account coordination, internal sales or customer experience experience
, ideally from a
manufacturing, wholesale, distribution or other product-based workplace
.
We're looking for someone who:
Has experience managing ongoing business customer relationships
Is confident handling orders and customer enquiries
Has worked with an ERP or similar business system
Has strong attention to detail
Can manage competing priorities
Has excellent communication and phone skills
Enjoys solving customer problems
Works well across sales, operations and supply chain
Is reliable, professional and genuinely customer-focused
Experience with
returns, warranties, stock management or wholesale
will be highly regarded.
Why Join
You'll join an established and reputable organisation with a strong focus on customer experience, teamwork and employee development.
It's an opportunity to build on your customer service experience within a professional B2B environment where you'll work with customers, sales and operational teams every day.
If you're an experienced B2B customer service professional who enjoys managing customer relationships, solving problems and keeping things moving, we'd like to hear from you.
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📌 Customer Service Experience Specialist | Eastern Creek (Sydney)
🏢 Katz Recruitment
📍 Sydney