Job Description
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Who We Are
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Contour was founded in **** by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom.
n We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we've grown to 500+ team members across 10 campuses in Australia. In **** we ranked #8 on the AFR Fast 100 of fastest-growing companies.
n We've produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia.
n Contour is made up of three brands:
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Contour Education
→ academic performance in high school
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Contour MedPrep
→ entry into medical and dental schools
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Contour TestPrep
→ entry into selective and scholarship schools
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Contour is built by students, for students.
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What You Will Do
Leadership
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Campus Ownership
- Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.
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Team Leadership & Development
- Lead, coach, and develop the Service Team into high-performing operators.
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Campus Representation
- Champion the campus within Contour, escalating issues and upholding brand standards.
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Crisis & Issue Management
- Lead confidently through disruption, resolving issues quickly while protecting the student experience.
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Operations
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Operational Excellence
- Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service)



with disciplined, flawless execution.
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Tutor Enablement
- Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared.
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Experience
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Experience Stewardship
- Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful.
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Walk-In & Student Support Oversight
- Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence.
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Trial Experience & Conversion
- Own the trial experience end-to-end, from trial pack prep to delivery, maximising conversion.
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Improvement
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Workflow & Process Improvement
- Identify gaps and embed solutions that lift campus efficiency and student experience.
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Standards & Quality Assurance
- Audit operations, experience touchpoints, and team performance for uncompromising adherence to Contour standards.
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What You Will Bring
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Relevant Experience
– Prior customer service leadership experience (education, operations, retail, hospitality etc.)
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Team Leadership
– Guides, supports, and develops service team.
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On-Campus Commitment
– Ready to be present on-site full-time, leading from the floor every day,



with availability across weeknights and weekends when classes run.
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Communication
– Clear, empathetic, and professional with students, families & team members.
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Operational Discipline
– Keeps systems, processes, and standards on track.
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Problem Solving
– Handles issues calmly and decisively.
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Continuous Improvement
– Always finding ways to work smarter and deliver better.
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Energy & Presence
– Brings positivity and sets the tone on campus.
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Accountability
– Owns outcomes and drives campus excellence.
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Long-Term Mindset
– Willing to grow with the team and brand.
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Student & Customer Focus
– Genuinely motivated to create positive experiences for students, parents, and staff.
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Why You Will Love It
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The prospect to own your campus and deliver the Contour standards of excellence.
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Autonomy and trust, your ideas and improvements will be heard and implemented.
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Close collaboration with senior leaders in a non-corporate, high-impact environment.
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Deeply meaningful work, supporting students and families through important moments.
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Opportunity for career development to progress as the organisation grows.
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Competitive salary of $75,000 to $90,000 AUD + super, extra leave, EAP access, and lifestyle perks.
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Application Process
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Submit your application.
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Shortlisted candidates will complete a video interview and behavioural assessment.
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Attend a in person interview.
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If you've led a team before and know what it takes to make every customer interaction feel personal, we'd love to hear from you.
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📌 Store Manager - Epping (Melbourne)
🏢 Contour Education
📍 Melbourne