Job Description
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Unisys
is one of Canberra's leading Service Desk providers, supporting a range of
Federal Government
clients. We have multiple openings in a recent team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work setting and opportunities for career progression that can kick-start your career in Information Technology.
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Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
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Accurately document calls and incidents.
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Manage time and workload to meet predetermined service levels.
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Maintain data accuracy in our contact management system.
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Assign incidents and requests to the correct support group.
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Act as a single point of contact on incidents and problems logged.
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Perform appropriate diagnostics to initiate problem management workflow process.
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Provide clients with a reference number for their incident/request.
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Understand various media sources that interface with the Service Desk.
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Support multiple clients through customer service professionalism and insight.
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Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
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Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).
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You will be successful in this role if you have: n
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Baseline Security Clearance required.
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Must be an Australian Citizen.
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Applicants with customer service experience preferred.
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📌 Tech Service Desk (Canberra)
🏢 Unisys
📍 Canberra