Manager, Phone Triage, Mental Health, Drugs & Alcohol Service
Job Category - RPN5, SW5, OT5, Psycologist4
Broaden your leadership experience in a fast-paced, supportive acute team
Make a real impact for consumers, families and carers across our region
Part time temporary opportunity until 30/06/2027
About the role
Our Acute Intervention Services (AIS) are often the first point of contact for people experiencing mental health distress in our community.
Mental health phone triage is at the heart of this.
It connects consumers, families and carers with timely, responsive care, and it ensures seamless transitions into and out of acute community treatment.
Our services are grounded in recovery-oriented practice and are committed to high-quality, creative and evidence-based care.
In this senior leadership role, you'll lead the phone triage service and help shape the model of care for acute community treatment across MHDAS.
Working closely with the Program Manager, AIS, you'll oversee clinical workflow, operations and budget.
You'll build strong partnerships with internal and external stakeholders, and you'll use data to drive service improvement.
This is an opportunity to make a real impact for a passionate leader who brings vision and energy to a fast-paced acute environment.
Key Responsibilities
Lead and support a skilled multidisciplinary team, fostering a positive, engaged and accountable culture
Shape and embed the acute community model of care, ensuring recovery-oriented, evidence-based service delivery
Drive quality, safety and continuous improvement through data analysis, KPI reporting and effective budget management
What We Are Looking For




You're an experienced mental health leader with a strong background in acute community settings and a proven ability to lead teams through complexity and change.
You're confident with data, skilled at negotiating outcomes, and committed to putting consumers and their families at the centre of care.
Professional qualifications and registration in a relevant health discipline, such as nursing, occupational therapy, social work or clinical psychology
Significant clinical and leadership experience in acute mental health, ideally in community settings
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
Excellent working conditions and a strong sense of job satisfaction
A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
Attractive salary packaging benefitsLiving expenses capped at $9,010
Meals and entertainment capped at $2,650
Diversity and Inclusion
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve.
We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
Child Safety
We are strongly committed to the safety and wellbeing of all children and young people.
Additional information
If you need adjustments to participate in the recruitment process, please contact us at
All appointments are subject to:
Satisfactory Police Record Check
Immunisation Status Clearance
Working with Children Check (if applicable)
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📌 Manager, Phone Triage, Mental Health, Drugs & Alcohol Service (Geelong)
🏢 Barwon Health
📍 Geelong