Job Description
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Finished school? Want to start an IT career?
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We're looking for someone at the beginning of their working life who's interested in technology, enjoys solving problems and wants an opportunity to learn IT by working in IT.
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Not exactly jumping at the idea of spending the next few years sitting in another classroom? We get it.
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If you've recently finished school, are into technology, good with people and would rather
learn by actually doing the job
, we might have the perfect place for you to start.
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We're looking for an
IT Support Trainee
to join the Colton IT Support team in Orange.
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You don't need an IT qualification.
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You don't need years of experience.
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You don't need to already know how to fix everything.
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We'll teach you.
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What we do need is someone who's curious, reliable, comfortable talking to people and genuinely interested in building a career in IT.
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What will you actually be doing?
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You'll be one of the first people our business clients speak to when something goes wrong with their technology in their own company.
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You'll:
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Answer incoming IT support calls
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Listen to the problem and ask the right questions
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Create clear support tickets for our technical team
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Help with straightforward IT issues like password resets and account access
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Help troubleshoot basic problems with computers, printers, monitors and other equipment
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Learn which issues you can tackle yourself and which ones need an experienced technician
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Get IT support requests into the right hands quickly
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Learn from experienced IT technicians every day
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Gradually take on more technical work as your skills grow
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You'll probably reset a lot of passwords.
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You'll almost certainly meet a bit of software or hardware that refuses to cooperate.
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And you'll learn a
heap
about working in IT.
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What else?n
This role has been designed as a
starting point
, not a dead end.
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If you're leaving school and thinking:
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"I like technology, but uni really isn't for me."
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That's completely okay.
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You might learn better by
doing
, asking questions, watching experienced people and having a go yourself.
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That's exactly what this role offers. You'll start with the foundations of IT support and build your knowledge through real-world experience.
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After 12 months, you'll commence the
Colton IT Trainee Program
to continue developing your technical skills and work towards becoming a
Level 1 Technician
.
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Your pathway could look like:
IT Support Trainee → Colton IT Trainee Program → Level 1 Technician → and onwards from there
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Pay rate will be Junior rates under the Award (depending on age)
Who would be great for this role?
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You might be:
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Finishing Year 12 and wondering what comes next
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Recently out of school and looking for your first career opportunity
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Working in retail, hospitality or another junior role but secretly wanting to get into IT
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The person everyone in the family goes to when the Wi-Fi isn't working
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Someone who loves computers and technology but doesn't necessarily love classrooms and textbooks
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Looking for a career where you can keep learning while you're working
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We're much more interested in
who you are and how you approach things
than how impressive your résumé looks.
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We'd love you to be someone who:
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Enjoys helping people
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Is confident having a conversation on the phone
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Is curious and likes figuring things out
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Has good attention to detail
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Isn't scared to ask questions
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Can follow instructions and documented processes
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Is reliable and turns up ready to learn
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Works well as part of a team
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Is genuinely excited about building a career in IT
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Sounds like you?
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Everyone working in IT had to start somewhere.
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This could be your somewhere.
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If you've finished school, you're ready to start working full time and you'd rather learn your IT skills through real-world experience, we'd love to hear from you.
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Tell us a little about yourself, why technology interests you and why you reckon you'd be a good fit for the team.
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(here's a job search tip: check us out online, on our socials – we want you to know a little about us too)
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Come start your IT career with Colton Computer Technologies.
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📌 It Support Trainee (Orange)
🏢 Colton Computer Technologies Pty
📍 Orange