URGENT HIRING! | Customer Care & Collections Representative | Melbourne
Your potential has a place here with TTEC's award-winning employment experience. As a
Customer Service Representative in Melbourne, Australia,
you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Australia says it all!
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? You'll work to resolve the customers' issues before escalating to the next level. Whether it's getting answers for customers quickly, support in marketing the client products through brand welcome calls or annual service reminder calls, you'll be the difference between their customer experience being just average or an exceptional one
During a Typical Day, You'll
Manage collections activities for assigned customer portfolios, including campaign execution and relationship management for Enterprise and Government customers.
Apply credit treatment processes, including customer correspondence, service restrictions, suspensions, and cancellations.
Own and manage billing disputes and enquiries, coordinating investigations and communicating outcomes to customers.
Act as a key liaison with internal Billing, Credit Management, and other stakeholders to resolve billing and credit issues.
Provide customer education and support on billing and credit self-service tools and platforms.
Conduct detailed account analysis and maintain reports on aged debt, complex disputes, and resolution actions.




Serve as the first point of contact for complex disputes, applying strong negotiation skills, commercial judgment, and high-quality written and verbal communication.
What You Bring to the Role
Experience in collection and portfolio management is a must.
Self-starter and results-oriented
Ability to manage communications and full lifecycle sales in an omnichannel communication environment, which could include outbound sales, email and chat
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
Competitive salary of $53k base + superannuation
The prospect to work in a hybrid working environment
And yes... performance bonus opportunities and most of the benefits you'd expect and maybe a few that might pleasantly surprise you like
Achievable commissions and performance-based bonuses
Tenure reward payments at your anniversary
Visithttps://mybenefits.ttec.com/?manualfor more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into ****s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
#J-*****-Ljbffr

📌 Urgent Hiring! | Customer Care & Collections Representative | Melbourne
🏢 Ttec
📍 Melbourne