Shift Lead page is loaded## Shift Leadlocations: 197 - Melbournetime type: Full timeposted on: Posted Todayjob requisition id: JR******The crew follows your lead.
Make it worth following.As a Shift Lead at Whistle Express, you are the standard-setter on the lot.
You know the site, you know the crew, and when management is not on-site, you are the one running it.
This is not a babysitting role.
It is a leadership role for someone who takes ownership seriously and holds the team to the same standards they hold themselves to.The work is fast, physical, and visible.
At the end of a good shift, you will know it - because the site is clean, the team delivered, and every guest left better than they arrived.
## **Key Responsibilities:**# Customer Engagement* Greet customers as they arrive and provide a positive, friendly experience.
* Answer customer questions about services, wash options, and memberships clearly and courteously.
* Promote unlimited wash memberships and other offerings to drive engagement and sales.
* Educate current customers on the variety of wash packages and services available.
* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
* Monitor equipment during operations, identifying and reporting any malfunctions or issues.
* Follow and enforce all safety protocols to protect customers, team members, and equipment.
* Assist team members in resolving operational issues quickly to keep the site running efficiently.
# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.
* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.




* Delegate tasks to team members to ensure smooth site operations throughout the shift.
* Monitor team performance and provide guidance or feedback as needed to keep operations on track.
* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle's quality standards.
* Uphold the "Sparkle Assurance" by checking for missed spots, streaks, or any other issues.
* Report any equipment or operational issues that could affect wash quality.
* Provide feedback or guidance to team members to help maintain consistent wash quality.
* Continuously look for ways to improve processes to exceed customer expectations.
#LI-DNI**What We're Looking For****Ownership is not assigned here.
It is demonstrated.
*** You lead by example.
The crew watches how you work.
Make it worth watching.
* You hold the line.
The standard does not flex based on who is watching.
* You are a team-first operator.
You share the win, and you own the loss.
* You are physically active and comfortable working outdoors at a pace.
* Prior leadership or team experience is a plus.
The right instincts matter more than the title.
**Run it like you own it.
Do it like it matters.
**The best version of this industry is still being built.
The people building it start here.If you show up like you own it every shift, there is a place here for you.
#LI-DNIBase Pay RangeWe share the responsibility for creating the best experience for our customers, team members, and facilities.
**Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things.
**Take Accountability** - We take ownership of our actions, commitments, and results.
**Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity.
**Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.
#J-*****-Ljbffr

📌 Shift Lead (Melbourne)
🏢 Whistle Express Car Wash
📍 Melbourne