Remarkable people. Remarkable careers.
At GMHBA, every day is a chance to make a real impact on people's lives. Join our people-focused, not-for-profit health insurer and enjoy a versatile workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we've put our members, and our people, first. Make your career meaningful with GMHBA.
Do you love turning complex information into clear, engaging communication? Are you passionate about creating messages that truly connect with customers?
GMHBA is looking for a
Member Communications Specialist
to join our team and help shape how we communicate with our members across
GMHBA and Frank
. In this role, you'll play a key part in delivering meaningful communications that keep members informed, confident and supported.
This is a fantastic opportunity for a
strong writer and strategic communicator
who enjoys working across digital and traditional channels while collaborating with a variety of teams.
This is a part-time role (four days per week) on a fixed-term contract for a duration of nine months.
About the role
As our
Member Communications Specialist
, you'll be responsible for creating and delivering high-quality communications that reach thousands of members across multiple channels.
From
emails and SMS campaigns to website updates and member letters
, you'll ensure every message is clear, accurate and aligned with regulatory requirements. You'll also contribute to important projects such as
annual rate reviews, tax statements and key member updates
.
Working closely with internal teams and external partners, you'll help ensure our communications are
simple, member-focused and impactful
.
What you'll be doing
Create engaging
member communications
including emails, SMS, letters, website content and brochures
Translate complex health insurance and regulatory information into
clear,



easy-to-understand messages
Deliver
end-to-end communications
, from planning and drafting through to proofing, testing and distribution
Use tools such as
Salesforce Marketing Cloud and Optimizely/Episerver
to manage campaigns and web content
Coordinate large-scale communications with
external mail house providers
Ensure communications meet
regulatory, compliance and brand standards
Support major annual member communications projects such as
rate reviews and tax statements
Analyse engagement results and use insights to
continuously improve communications
About you
You're a
natural storyteller and skilled communicator
who enjoys making complex topics simple and engaging.
You bring strong attention to detail, enjoy collaborating with stakeholders and thrive in an environment where priorities can shift quickly.
What you'll bring
Exceptional
writing and editing skills
with a strong eye for detail
Tertiary qualification in
communications, public relations, journalism or similar
5+ years' experience
in communications, content or member/customer communications
Experience working with
cross-functional teams and stakeholders
Strong organisational skills and the ability to manage multiple projects
A passion for improving
member and customer experience through communication
Nice to have
Experience in
private health insurance, financial services or a regulated industry
Knowledge of
health insurance compliance requirements




Experience using
marketing automation or content management platforms
What's In It for You?
We're big on supporting our people- at work and beyond. We offer:
Flexible, hybrid ways of working that fit around life
Discounted GMHBA health insurance and access to a variety of health and wellbeing services
Paid parental and secondary carer leave, plus paid time to volunteer in the community
Great everyday perks, including employee discounts and purchased leave
Wellbeing that goes beyond words, with an Employee Assistance Program for you and your immediate family, health checks, flu vaccinations and more
Real development opportunities, from training and coaching to ongoing career growth
A connected, positive culture,meaningful recognition programs and quarterly values awards.
If you're passionate about clear communication and improving member experience, we'd love to hear from you. If you don't tick every box but know you can make an impact, we'd still love to hear from you.
Let's get started
Submit your application online today. Applications close on
Tuesday,30th June ****.
If you have any questions about this position or the recruitment process, please reach out to the careers team at
******
.
At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.
In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.

📌 Member Communication Specialist (Australia)
🏢 Gmhba Dental Care
📍 Australia