The Company
A leading global freight forwarding and logistics provider is seeking a
Client Services Representative
to join its Sydney operation.
With a strong presence across international air freight, sea freight and cross-trade logistics, the business is recognised for delivering tailored supply chain solutions and exceptional customer service to a diverse range of clients.
The Position
Based in
Banksmeadow
, this role is responsible for managing customer relationships and ensuring the smooth coordination of international freight movements across air, sea and cross-trade shipments.
Acting as the primary point of contact for your customer portfolio, you will work closely with Sales, Account Managers and Operations teams to ensure a high level of service while providing proactive communication, shipment visibility and logistics support.
The role offers a mix of customer relationship management, shipment coordination, reporting and operational support within a fast-paced freight forwarding environment.
Key Responsibilities
Manage and develop relationships with assigned customer accounts
Coordinate international air freight, sea freight and cross-trade shipments
Track and trace shipments, ensuring customers receive timely updates
Provide logistics solutions and freight recommendations based on customer requirements




Manage routing orders and purchase order tracking activities
Maintain reporting dashboards, alerts and customer profiles
Support onboarding and implementation of new customer accounts
Manage documentation follow-up, invoicing enquiries and rate requests
Escalate and resolve shipment issues before they impact customers
About You
You may currently be working as a Client Services Coordinator, Customer Service Representative, Import Operator, Export Operator or Freight Forwarding Coordinator and are looking for a role where you can build stronger customer relationships while developing your logistics career.
Skills & Experience
Experience within freight forwarding, logistics or supply chain environments
Strong understanding of import/export operations and shipment processes
Knowledge of air freight, sea freight and cross-trade shipments
Excellent communication and stakeholder engagement capability
Ability to manage multiple priorities in a fast-paced environment
Strong administrative and organisational skills
Experience with CargoWise, OneTrack or similar systems highly regarded
The Package
$80,000 - $95,000 + Super
1 day work from home per week
Banksmeadow location
Career development opportunities within a global logistics business
Supportive and collaborative team setting
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📌 Client Services Representative (Victoria)
🏢 Roc Consulting
📍 Victoria