Overview Join a team that's making a real difference At My Plan Manager, we're passionate about helping Australians get the most out of their NDIS plans.
My Plan Manager is a wholly owned subsidiary of Gallagher Bassett, one of the world's leading claims and risk management organisations.
As part of Gallagher Bassett, we're proud to support participants, providers and communities through exceptional service, innovation and care.
We're currently seeking a Desktop Support Analyst to join our Technology team based in Adelaide.
This is an exciting opportunity for a customer-focused IT professional who enjoys solving technical problems, supporting people and working across a diverse technology environment in a team-oriented, purpose-driven organisation.
How you'll make an impact As a Desktop Support Analyst, you'll play a key role in providing frontline IT support across My Plan Manager while partnering closely with the Gallagher Bassett Technology team to ensure a seamless technology experience for our employees.
Working across a broad range of technologies and systems, you'll: Provide desktop and end-user support to internal employees across multiple sites Manage incidents and service requests through ServiceNow, ensuring service levels are achieved Troubleshoot hardware, software, network and connectivity issues Support Microsoft 365, Exchange, Active Directory and endpoint technologies Assist with user account management, system access, onboarding and permissions administration Support collaboration and communication platforms including Microsoft Teams and Zoom Provide technical support to both office-based and remote employees Assist with hardware deployments, upgrades, replacements and asset management activities Work closely with technology teams, vendors and business stakeholders to resolve technical issues and improve user experience Monitor ticket queues,



prioritise workload effectively and contribute to continuous service improvement initiatives About you What we're looking for We're looking for someone who combines strong technical capability with outstanding customer service skills and a genuine passion for helping people.
You'll bring: Proven experience in a Desktop Support, Service Desk or IT Support role Strong customer service, communication and stakeholder engagement skills Experience supporting Microsoft 365, Microsoft Exchange and Active Directory environments Demonstrated experience troubleshooting desktop, laptop, mobile device and hardware issues Experience supporting end users across phone, email, remote and face-to-face channels Strong problem-solving skills with the ability to work independently and prioritise competing demands Exposure to IT service management practices and ticketing platforms such as ServiceNow Experience supporting video conferencing and collaboration tools including Microsoft Teams and Zoom Exposure to Salesforce administration, user support or troubleshooting activities A proactive, customer-focused mindset with a commitment to continuous improvement Experience that translates well We welcome applications from candidates with experience in: Desktop support, service desk or end-user computing environments Microsoft 365, Active Directory and endpoint management technologies Salesforce user support and administration activities IT service management and ticketing platforms such as ServiceNow Corporate technology environments supporting distributed workforces Citrix and virtual desktop environments Technology support roles within fast-paced service organisations Why join My Plan Manager?




At My Plan Manager, we're committed to creating an environment where our people can thrive.
What we offer: Hybrid working arrangements with flexibility to support work-life balance Access to modern technology and tools Opportunities to work across both My Plan Manager and Gallagher Bassett technology environments Ongoing learning, training and professional development opportunities Career progression pathways across Service Desk, Applications Support, Business Intelligence, Cyber Security, Infrastructure and broader Technology teams Reward and recognition programs Employee wellbeing initiatives Supportive leaders who invest in your growth and development Inclusive and collaborative culture built on innovation, teamwork and making a difference Career growth opportunities This role offers the opportunity to build experience across a broad range of technologies while developing skills in end-user support, business applications, infrastructure and technology operations.
We actively encourage internal mobility and support employees in exploring future career pathways across both My Plan Manager and Gallagher Bassett.
How to Apply If you're looking for a role where your technical expertise, customer service skills and problem-solving abilities can make a genuine difference, we'd love to hear from you.
Click on Apply for this Role.
Applicants must be willing to work across our Adelaide office locations and successfully complete all required background screening checks, including Police Checks, NDIS Clearance and Working with Children Checks.
Candidates must also currently hold or be eligible to hold a MyID Registration.
Only candidates with the right to live and work in Australia will be considered for this position.
Agency candidates will not be considered for this position.
My Plan Manager and Gallagher Bassett are proud to be Equal Opportunity Employers.

📌 Desktop Support Analyst (Adelaide)
🏢 Gallagher
📍 Adelaide