Customer Success Representative – F & I Dept
As a Customer Success Representative – F&I;, you will play an important role in ensuring every customer lead received by our dealerships is contacted and given the opportunity to discuss their finance and insurance requirements. You will proactively call customers, understand their individual needs, identify potential finance and insurance opportunities, and connect interested customers with the relevant Business Manager for further assistance. Working closely with our Sales Consultants, Sales Managers and Business Managers, your focus will be on creating a seamless customer experience while maximising F&I; opportunities across the dealership group.
Key responsibilities
Contact each and every customer lead received across our dealerships to explore their finance and insurance needs
Engage customers in a friendly, qualified and confident manner
Identify potential finance and insurance opportunities through effective questioning and conversation
Explain the benefits of speaking with our dealership Business Managers regarding available finance and insurance options
Build and maintain strong, professional relationships with customers
Work closely with Sales Consultants, Sales Managers and Business Managers to ensure opportunities are followed through
Accurately record customer interactions, follow-ups and outcomes in our CRM system




Ensure all communication is conducted professionally and in accordance with dealership policies and applicable compliance requirements
About you
Previous experience in customer service, call centre, automotive, finance, banking or a sales environment
Excellent telephone communication and interpersonal skills
Confidence in making outbound customer calls and following up leads
A positive and qualified approach to customer service
Strong relationship-building skills
Strong attention to detail and accurate CRM/data entry skills
The ability to work effectively within a busy, results-driven team environment
Automotive or finance experience would be highly regarded, but is not essential
About us
Parramatta Motor Group is a leading automotive dealership group with a strong reputation for customer service and performance. We proudly represent major automotive brands including Ford, Hyundai, Kia, Nissan, Chery, Mitsubishi, Honda, BYD, Jeep and Leapmotor. Our success is built on a customer-first culture, high performance standards and a professional working environment where our people are supported to succeed.
Opportunity to join a large and established automotive dealership group
Clear career progression within our Finance & Insurance Department, with the opportunity to develop into a Business Manager role
Comprehensive training, mentoring and ongoing development to build your knowledge of automotive finance and insurance
Opportunity to build a long-term career within the automotive industry
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📌 Customer Success Representative – F & I Dept (Sydney)
🏢 Parramatta Motor Group
📍 Sydney