Job Description
About Buildsafe
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Buildsafe is a market leader in height safety solutions, providing innovative products and services to the residential construction industry. We're a fast-paced, growing business that values our people and takes pride in delivering a great experience for our customers. Our success is built on strong relationships, a high-performing team and a culture where people are encouraged to take ownership, grow and make an impact.
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About the role
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We're looking for an Invoicing & Customer Service Administrator to join our Finance team at our Head Office in Arundel. This is a hands-on administration and customer service role where you'll play an important part in supporting our invoicing process, investigating and resolving invoice queries, and working closely with teams across the business.
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You'll liaise with our Operations, Sales, Estimating, Customer Service and Finance teams to work through invoice and purchase order queries, ensuring issues are followed up, accurately resolved and processed in a timely manner. If you're highly organised, confident communicating with different stakeholders and enjoy getting into the detail to solve problems, this could be a great fit.
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What you'll be doing
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In this role, you will:
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Investigate and resolve internal and customer invoice queries
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Follow up outstanding purchase orders with Supervisors and Estimators
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Manage scheduling and purchase order exceptions
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Resolve system-generated validations and invoicing exceptions
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Liaise with internal departments to resolve invoicing and monetary queries
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Communicate with customers regarding outstanding invoice information and queries
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Support Accounts Receivable activities, including following up outstanding debtor invoices
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Assist with credit applications and associated administration
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Maintain accurate records and ensure actions are completed within required timeframes
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Provide general administrative support to the Finance team as required
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About you
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We're looking for someone who is proactive, organised and comfortable working in a busy environment with a high volume of queries and competing priorities.
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You'll ideally bring:
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Permanent working rights in Australia
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Previous administration and/or customer service experience
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Strong attention to detail and a high level of accuracy
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Good analytical and problem-solving skills
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Confident written and verbal communication skills
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Strong time management and the ability to prioritise
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Confidence dealing with both internal and external stakeholders
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Good computer literacy, including Microsoft Excel
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The ability to work autonomously while also being a strong team player
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A willingness to learn and take ownership of your work
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What's in it for you:
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Permanent full-time role Monday to Friday, 7:30am to 4:00pm
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Training and support from a well-established and experienced team
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Hybrid work arrangement post training period
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Uniforms Provided
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Fortnightly professional car washes on site
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Monthly lunches and company events
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Discounted Gym memberships through fitness passport
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A great Head Office setting in Arundel
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