Job Description
Description
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Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
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At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in **** and Top 5 Inspiring Workplaces for ****, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate
Service Desk Administrator - Audio Visual
to join our Managed Services team in Australia.
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The Service Desk Administrator - Audio Visual is responsible for the remote support, monitoring, and optimisation of client Audio Visual environments, ensuring seamless collaboration experiences across meeting rooms, conferencing platforms, and end-user devices.
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Requirements
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What You'll Don
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Provide remote Level 2/3 support for AV and meeting room technologies.
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Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms.
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Monitor AV environments, proactively identify issues, and maintain system performance.
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Support end users with meeting setup, live call troubleshooting, and collaboration tools.
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Manage incidents, service requests, and escalations while meeting SLA targets.
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Coordinate with vendors and onsite technicians to resolve complex issues.
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Maintain documentation, knowledge articles, and AV environment standards.
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Contribute to service improvements and the optimisation of client collaboration experiences.
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What You'll Bringn
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Experience supporting enterprise AV, video conferencing, or Unified Communications environments.
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Strong knowledge of Microsoft Teams Rooms and modern meeting room technologies.
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Proven troubleshooting skills across audio, video, conferencing, and collaboration platforms.
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Understanding of AV signal flow, networking fundamentals, and common AV vendors.
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Experience supporting Teams, Zoom, Webex, and Microsoft 365 collaboration tools.
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A customer-first mindset with strong communication and stakeholder management skills.
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Ability to prioritise, solve problems, and work effectively in a fast-paced environment.
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A proactive approach to continuous improvement, documentation, and service excellence.
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Benefits
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Why You'll Love Working Here:
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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
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Hybrid working (for majority of our roles) with team anchor days to support collaboration.
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Extensive training and development opportunities that enable continual growth as part of your career planning.
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Extensive discounts and advantages to maximise your money.
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A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Service Desk Administrator - Audio Visual (Melbourne)
🏢 Centorrino Technologies
📍 Melbourne