Black Toyota Roma is a trusted and well-established dealership serving Roma and the surrounding region. Proudly representing one of Australia's most recognised automotive brands, we are committed to delivering exceptional customer experiences and building long-lasting relationships with our customers. Our team is passionate about providing professional service, maintaining high standards, and creating a welcoming workplace where employees can thrive and develop their careers.
About the Role
We are seeking a motivated and customer-focused Service Advisor to join our Service Department in Roma. As the key link between our customers and workshop team, you will play an important role in ensuring every service experience is smooth, professional, and exceeds expectations. Key responsibilities include:
Greeting customers and managing service bookings
Preparing repair orders and service documentation
Providing clear explanations of service and repair requirements
Liaising between customers and technicians throughout the service process
Following up on completed work and customer satisfaction
Managing customer enquiries in person, over the phone and via email
Maintaining accurate records and ensuring a high standard of administration
About You
To succeed in this role, you will bring:
Previous experience in a Service Advisor, customer service, or automotive-related role
Outstanding communication and interpersonal skills
Strong organisational and time management abilities




A professional and positive attitude
Excellent attention to detail
The ability to work effectively in a fast-paced environment
Strong computer and administration skills
A current driver's licence
Experience within the automotive industry will be highly regarded, but we are also interested in speaking with candidates who have a strong customer service background and a passion for delivering exceptional service.
Why Join Black Toyota Roma
At Black Toyota Roma, you'll become part of a close-knit team that genuinely values its people. Enjoy the benefits of regional living while building a rewarding career with a respected dealership that is committed to professional growth and exceptional customer service.
Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.
Access confidential support through our Employee Assistance Program, ensuring your peace of mind.
Enjoy flexible salary packaging options, including novated leasing for your next vehicle.
Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.
We are committed to helping our people grow through ongoing training, development opportunities, and clear career pathways. As part of the largest and most admired automotive network in Australia, you'll have access to long-term career opportunities and industry-leading support.
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