A family of extraordinary people delivering extraordinary guest experiences
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Coogee Bay Hotel, located opposite Coogee Beach in Sydney's Eastern Suburbs, is so much more than just a hotel. This multi-award-winning venue is superbly located across from Coogee Beach, and has everything under the one roof.
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We are seeking an experienced Receptionist to be responsible for ensuring the efficient and effective operation of the Front Office and for providing guests with a high level of customer service at all times.
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Key areas of responsibility include:
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- Administrative duties – including reservations, responding to emails, accounts & cash handling
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- Answer and redirect phone calls in a timely and professional manner
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- Develop and maintain relations with current and prospective new clients, to encourage repeat business and generate new business
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- Ensure Hotel guests are attended to in a timely and productive manner
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- Action all Guest check-in and checkouts
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- Respond to reservation emails
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- Take and respond to phone reservations
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- Have a good knowledge of current packages, room rates and room configurations
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- Ensure presentation and maintenance of all areas of accommodation areas is maintained to a high standard at all times
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- Ensure all incidents involving property damage, accidents and injuries staff or guests are reported to manager
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Our ideal candidate will have experience with CMS hospitality front office program along with exceptional customer service and presentation skills with a good understanding of the hospitality industry.
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Other essential attributes to be successful in this role:
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- Previous experience in similar role
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- Ability to work 4 - 5 shifts a week, including weekends
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- Experience with CMS Front Office system an advantage
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- Excellent verbal and written communication skills
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- Ability to work in a busy customer environment
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- Flexibility and reliability
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- Good working knowledge of Microsoft Office applications
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- Excellent attention to detail
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- Ability to work under pressure
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In return for your commitment you will be provided with an opportunity for development and growth within a supportive, fun and progressive hotel group.