Job Type: Part-Time / Casual (Possibility of more permanent days)
/n
/n
Operating hours: Monday - Friday 8:30 am - 5:00 pm (Flexible hours to start)
/n
/nAbout Us /n
/n
We are a new ophthalmology (eye surgery) clinic in Strathfield providing medical care to a culturally diverse patient base. We are conveniently located across the road from Strathfield station.
/n
/nAbout the Role /n
/n
As our Medical Receptionist, you are the first point of contact and play a key role in shaping the patient's journey. You will build lasting relationships with our patients and referring practitioners (GPs and Optometrists) while ensuring daily clinic operations run smoothly.
/n
/n
A second language is preferred as we are a multilingual practice serving a diverse community.
/n
/nKey Responsibilities /n
/n
/n
/n
- Patient Care & Front Desk: Welcome patients with a warm and caring approach, answer phone calls, manage email correspondence, and maintain a tidy, professional front desk workplace.
/n
/n
- Triage & Appointments: Triage appointment inquiries, manage patient recall systems, and coordinate bookings for both clinic consultations and surgical procedures.
/n
/n
- Referral & Surgical Administration:
Process incoming referrals from GPs and Optometrists, prepare surgical paperwork, and dispatch daily medical correspondence to specialists and hospitals.
/n
/n
- Billing & Claims: Handle patient billings, health fund claims, and Medicare processing via our cloud-based system (Xestro).
/n
/n
/n
/nSkills & Qualifications /n
/n
/n
/n
- Experience: Prior experience as a Medical Receptionist in an Ophthalmic or Optometry setting is highly preferred (general medical administrative experience will also be considered).
/n
/n
- Software: Experience with Xestro or cloud-based medical software is preferred; however, full training will be provided for the right candidate.
/n
/n
- Languages: Multilingual preferred is preferred, but not essential
/n
/n
- Communication: Excellent phone manner and interpersonal skills, with the ability to communicate politely and professionally with patients and healthcare providers.
/n
/n
- Detail-Oriented & Tech-Savvy: Strong computer literacy, high attention to detail, and the ability to prioritize tasks independently in a fast-paced environment.
/n
/n
/n
/nCreate a job alert for this search /n
/n
Medical Receptionist - Ophthalmic Clinic • Strathfield, QLD, AU