Job Description

Accommodation & Administration Receptionist - Casual /n

De Bortoli Rutherglen Estate Cellar Door is a showcase for De Bortoli Wines, celebrating the premium wines and produce of the Rutherglen region.

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Tuileries is a Rutherglen institution, offering premium accommodation, an à la carte restaurant, and beautiful spaces for weddings, functions and conferences. We are seeking a casual Accommodation & Administration Receptionist to join our Tuileries Accommodation team at our Rutherglen site.

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This is a varied role suited to someone who enjoys working with people, providing exceptional guest experiences and supporting the smooth day-to-day operation of a busy accommodation environment.

About the Role /n

As an Accommodation & Administration Receptionist, you will be responsible for providing a welcoming and professional experience for our guests while assisting with the administration and financial processes that support the accommodation business.

Key Responsibilities: /n

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- Managing multiple tasks efficiently in a fast-paced environment

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- Handling accommodation and hospitality reception duties and reservation processing

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- Welcoming guests with prompt, courteous, and efficient service

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- Meeting guest expectations and proactively resolving customer complaints

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- Managing daily enquiries, correspondence, and general administration (including AR, AP, and purchase orders)

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- Balancing and reconciling daily takings

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About You /n

We are looking for someone who is organised, reliable and enjoys creating positive experiences for guests. You will be comfortable working independently, while also being a collaborative member of the wider team.

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To be successful in this role, you will have:

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- Strong customer service and communication skills

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- Excellent administrative and organisational skills

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- A professional, friendly and approachable manner

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- The ability to manage competing priorities and work efficiently in a busy environment

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- Strong attention to detail and accuracy

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- The ability to communicate professionally with guests, suppliers and colleagues

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- A proactive approach to problem-solving and guest service

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- The ability to work independently and as part of a team

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- Previous customer service, administration, or hospitality experience is highly regarded, but not essential.

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- Solid administrative skills, including experience with spreadsheets, AP, AR, and purchase orders would be considered favorably.

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Why Join Us? /n

This is an opportunity to join the Tuileries Accommodation team and become part of the broader De Bortoli Wines family. You’ll work in a beautiful regional setting while gaining experience across guest services, accommodation operations and administration.

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📌 Accommodation & Administration Receptionist - Casual (Ballarat)
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