HOYA Lens Australia is an international market leader in the manufacture and supply of ophthalmic lenses. We provide a wide portfolio of high quality products to eye care professionals.

We are currently looking for fresh new faces to expand our Customer Service Team, based in our Melbourne office.

We currently have 2 positions available:

1 Permanent Full-Time

1 Casual - must be flexible with days. Some weeks there could be a requirement for 5 days/week, other weeks may vary.

This role offers a unique opportunity to either commence your career in the optical industry or to further develop your existing optical skillset with a Global leader in Optics.

Reporting to the VIC Customer Service Manager, you will be joining a great team of dedicated professionals and a company which encourages personal growth and development.

Daily team duties can include:

- Process and maintain customer records / data entry with an emphasis on accuracy.

- Liaise with internal departments to ensure orders are processed to schedule

- Acknowledge and record client feedback and complaints

- Ensuring HOYA's high standards are delivered at every point of contact.

Desirable but not essential:

- Assessing and interpreting optical lens orders and offer technical solutions to queries.

- Delivering accurate information about our diverse product range, services and processes

- Provide exceptional customer service communication via phone and email





Our ideal team member:

- Have a passion for optics or a keen interest in learning about optics with a can-do attitude

- A natural ability to form positive relationships with customers and team members

- Excellent verbal and written communication skills.

- A solution driven focus with strong problem solving and decision making skills

- A passion to succeed with high levels of self-motivation

- Outstanding time management and project organisation abilities.

- Qualifications in Optical Dispensing or experience in optical retail will be highly regarded

Some of the excellent benefits when working for HOYA include:

- Education assistance/ personal development

- Birthday leave

- Complimentary lenses packages

- Annual bonuses based on business performance

A career at HOYA Lens Australia is your opportunity to succeed in service excellence in a positive, supportive environment.

Send us your application today to find out more!

Thank you for your interest in working with us. Whilst we would love the chance to speak to every applicant unfortunately that's not always possible. If you have been selected for an interview you will hear back from us shortly. Good luck!

Successful applicants will be provided with full training in our extensive product range.

Please indicate your preference for the Permanent or casual role when applying.

📌 Customer Service Consultant - VIC (West Melbourne)
🏢 HOYA
📍 West Melbourne