About the Role

This is a fast-paced, communication-focused role for someone who enjoys speaking with people, asking thoughtful questions and turning an initial enquiry into a positive customer experience. As the first point of human connection for new sales enquiries, you'll respond quickly, build genuine rapport and uncover what each customer is hoping to create. You'll qualify opportunities, guide customers toward a clear next step and provide a warm, complete handover to the sales team.

Key Responsibilities

- Respond to new website, phone, email, SMS and live-chat enquiries

- Call customers to understand their ideas, intended use, timing and desired outcome

- Qualify opportunities using the agreed sales framework

- Book discovery calls, virtual tours or appointments

- Share practical customer stories, examples and introductory information

- Update HubSpot notes, tasks, stages and qualification information

- Follow up active enquiries and nurture customers who are not yet ready

- Share common questions, objections and customer insights with Sales and Marketing

About You

- Build rapport and trust quickly

- Communicate confidently by phone, email and text

- Ask strong questions and listen for both practical needs and emotional drivers

- Are comfortable discussing timing, budget, decision-makers and project suitability





- Follow through on commitments and keep customers moving

- Stay organised while managing a high volume of enquiries

- Care about accurate details and clean CRM records

- Are coachable and willing to improve through scripts, call feedback and performance data

- Experience in inbound sales, lead qualification, customer service, appointment setting or a similar customer-facing role

- Strong phone manner with clear verbal and written communication skills

- Demonstrated ability to build rapport, qualify needs and guide a customer toward a next step

- Strong organisation, follow-up and task-management discipline

- Confidence working with CRM systems; HubSpot experience is advantageous

- Ability to manage multiple priorities without losing attention to detail or customer care

- Experience working to response-time, conversion, appointment or activity targets

About Us

Fort Group is a growing Australian business supplying premium flat-pack cabins and structures under three brands: SheShed, Trekk Spaces and Aura. We're focused on creating high-quality products backed by strong customer service, clear communication and a sales experience that helps people turn their ideas into reality. Our values shape how we work: Care, Inspiration, Make it Easy, and Hungry to Grow.

📌 Inbound Sales & Customer Engagement Consultant (Blaxland)
🏢 Fort Group
📍 Blaxland