About the Company:

Lustra's mission is to be the benchmark for unrivaled cleaning services in the Aged Care, Commercial and Food Industries, recognised for the integrity of our people, the ethics of our business practices and the quality of our services.

Our vision is to develop lasting client relationships by providing exceptional stakeholder engagement in an environment of trust, value and respect.

We are a 100% Australian-owned company, with more than 30 years' experience and our core values have been a testament to our success:

Integrity, Client Focus, Safety Always, Quality First, Reliability, Teamwork & Trust

About the Role:

A diverse role across HR, Office administration and operational support.

We are seeking a proactive and highly organised Office & HR Administrator to join our Head Office team.

This newly expanded full-time position is ideal for someone who enjoys variety, takes ownership of their work and is comfortable supporting both people and operational functions within a growing business.

Reporting to the People, Performance & Compliance Manager, you will support our HR processes, key client administration, the mobilisation of new contracts across commercial cleaning, aged care and food-industry sanitation and Return to Work activities.

What you’ll be doing:

- Supporting recruitment, onboarding, inductions and employee documentation

- Maintaining HR records, compliance registers and training records

- Completing employee and contractor compliance checks

- Preparing reports, registers, site folders and training packs

- Assisting with payroll, timesheets and leave administration

- Supporting key client contracts,



including our growing aged care portfolio

- Assisting with mobilisation of new sites and contracts

- Providing general administrative support to senior and operational management

- Maintaining WHS, ISO 9001 and operational documentation

- Coordinating day-to-day Return to Work administration

- Managing client work orders from receipt through to completion and close-out

What we’re looking for:

You will ideally have:

- 2–3 years’ experience in HR administration, office administration or operational coordination

- Strong organisation and follow-up skills

- Excellent written and verbal communication

- Strong Microsoft 365 skills

- High attention to detail and accurate record keeping

- Confidence dealing with employees, managers, clients and external stakeholders

- The ability to manage competing priorities in a busy environment

- A professional approach to confidential information

Experience in Return to Work/workers compensation, will be highly regarded. Existing ReturnToWorkSA Return to Work Coordinator certification would be advantageous; however, training can be provided to the right candidate.

Why join us?

- Broad and varied role with genuine responsibility

- Exposure to HR, compliance, recruitment, operations and Return to Work

- Opportunity to support business growth and new contract mobilisation

- Close interaction with senior and operational management

- Opportunity to help improve systems and processes as the business grows

If you are highly organised, proactive and enjoy being the person who keeps things moving, we’d like to hear from you.

📌 Office & HR Administrator (Norwood)
🏢 Lustra Commercial
📍 Norwood