Jamala Wildlife Lodge, located within the National Zoo & Aquarium in Canberra, offers guests a truly unique overnight wildlife experience combining exceptional hospitality, dining and close encounters with some of the world’s most remarkable animals.

Recognised internationally and consistently ranked among the world’s leading wildlife lodge experiences, Jamala is built around personalised service, attention to detail and creating memorable experiences for every guest.

Lead teams. Deliver exceptional guest experiences. Build your career in one of Australia’s most unique luxury wildlife lodges.

ABOUT THE ROLE

We are seeking experienced, hands-on Assistant Managers and Supervisors to join the Jamala Wildlife Lodge team.

Working across Reception and Food & Beverage, these roles are central to the day-to-day operation of the Lodge and ensuring guests receive warm, professional and personalised service throughout their stay.

You will work alongside managers, supervisors and frontline teams, providing visible leadership, supporting service delivery and responding to changing guest and operational requirements.

KEY RESPONSIBILITIES

- Support the daily operation of Jamala Reception and Food & Beverage services.

- Lead from the floor, supporting team members and modelling exceptional guest service.

- Support guest arrivals, check-in, departures, enquiries and other Reception requirements.

- Assist with restaurant, bar and other Food & Beverage operations as required.

- Respond to guest requests, feedback and complaints promptly and professionally.

- Oversee opening and closing procedures and maintain high presentation and service standards.

- Support staff training, mentoring and day-to-day workforce coordination.

- Coordinate closely with Housekeeping, Kitchen, Wildlife and other departments to ensure a seamless guest experience.





- Support the implementation and ongoing improvement of operational procedures and service standards.

- Respond flexibly to changing operational requirements and assist across Jamala when required.

ABOUT YOU

You will ideally have experience in luxury hotels, boutique accommodation, premium restaurants, resorts, lodges or another high-end customer service environment.

You will be practical, guest-focused and comfortable working directly with both guests and staff in a busy operational environment. Experience across both Reception and Food & Beverage will be highly regarded, although training can be provided for the right candidate.

ESSENTIAL EXPERIENCE

- Previous experience in hospitality, accommodation, food and beverage or another premium customer service environment.

- Experience supervising or leading staff in a busy operation.

- Strong communication and interpersonal skills.

- The ability to manage guest issues and operational challenges calmly and professionally.

- A practical, hands-on leadership style.

- A genuine commitment to outstanding guest experiences and high service standards.

Experience with POS, booking or property management systems will be highly regarded.

WHICH OPPORTUNITY SUITS YOU?

Assistant Manager

Suitable for an experienced hospitality leader who is confident supporting the overall operation, leading teams across Reception and Food & Beverage,



managing guest issues and maintaining consistently high service standards.

Supervisor

Suitable for an emerging or experienced frontline leader who enjoys working directly with guests and staff, supporting daily operations and stepping up to lead service during busy periods.

WORKING ARRANGEMENTS

Jamala operates seven days a week, including weekends and public holidays.

These roles require flexibility to work across a rotating roster, including weekends, evenings and public holidays, in line with operational requirements.

WHAT WE OFFER

This is an opportunity to build your hospitality career within one of Australia’s most distinctive wildlife lodge experiences.

You will gain broad experience across Reception and Food & Beverage in a guest-focused workplace where personalised service and attention to detail are genuinely valued.

Training, support and opportunities for development are available across Jamala Wildlife Lodge and the National Zoo & Aquarium.

Competitive and adaptable remuneration is available based on skills and experience.

PRE-EMPLOYMENT REQUIREMENTS

Successful applicants will be required to:

- Hold, or be eligible to obtain, an ACT Working with Vulnerable People registration.

- Hold, or obtain before commencing, Responsible Service of Alcohol certification recognised in the ACT.

- Have the legal right to live and work in Australia.

- Satisfactorily complete all required pre-employment checks.

TO APPLY

Please apply through SEEK with a current resume and cover letter outlining your suitability for the role.

Jamala Wildlife Lodge and the National Zoo & Aquarium are equal opportunity employers and welcome applications from suitably qualified candidates.

Due to the anticipated volume of applications, only candidates progressing to the interview stage will be contacted.

📌 Assistant Manager / Supervisor - Jamala Wildlife Lodge (Canberra)
🏢 Jamala Wildlife Lodge
📍 Canberra