West End Hotel Townsville proudly stands as part of the Star Group – Queensland’s largest independent hotel and pub business. We do things a little differently here. If you like to zig while others zag, you might be just who we’re looking for to join our vibrant, fast-paced team.

As we continue to grow and evolve, we're on the lookout for a passionate and experienced Duty Manager to take the lead in supporting day-to-day operations and delivering unforgettable customer experiences.

What You’ll Be Doing:

- Supporting the Management Team in all aspects of venue operations

- Leading by example to create a positive, motivated team culture

- Ensuring exceptional customer service across all areas

- Contributing to staff training and development

- Overseeing compliance with licensing, RSA and venue policies

What We’re Looking For:





- Current RMLV & Approved Manager’s License (essential)

- Previous experience in a similar hospitality leadership role

- A true team player with a “hands-on” attitude

- A passion for customer service and creating memorable experiences

- Solid multitasking skills and the ability to stay calm under pressure

- Availability to work nights, weekends, and public holidays

- Highly motivated, reliable, and ready to hit the ground running

Why Join Us?

At Hotel West End Townsville, we believe hospitality is all about heart – making people feel welcome, valued, and part of something special. We’re big on culture, big on service, and even bigger on supporting our people.

📌 Duty Manager - West End Hotel Townsville
🏢 Star Group Management
📍 Townsville