Member Experience & Marketing Manager - Snap Fitness The Gap

Member Experience Manager - Snap Fitness The Gap

- 30hrs per week, with a view to full-time
- Competitive salary + annual leave
- Snap Fitness gym membership inc. Pilates

Lead member experience, Pilates programming, social and local marketing, and community events.

This is a brand-new position within our Snap Fitness club at The Gap , Brisbane - a role created to put member experience at the heart of everything we do. You won't just help manage the gym; you'll shape our club's culture, turning first visits into lifelong habits and members into a genuine community.

Reporting directly to the franchise owner, you will work alongside the Club Manager to lead member experience, Pilates programming, social and local marketing, and community events. If you're passionate about people, movement, and creating experiences worth talking about - this role was built for you.

Key Responsibilities

Member Experience

Own the full member journey - from first visit through to long-term retention and onboarding

Create welcoming touchpoints that make every member feel seen, supported, and valued. Set up members on the Snap App.

Monitor member satisfaction and act on feedback quickly

Resolve concerns with warmth and urgency; respond to all reviews within 24 hours

Pilates Programming

Lead/coordinate the Pilates studio schedule and culture aligned to our community’s needs (certification preferred)

Build and maintain a class schedule that drives attendance and member progress

Recruit and mentor instructors as the program grows

Social & Digital Marketing

Create authentic, on-brand content across social platforms that reflects real club life

Capture and share member stories and milestones (with consent)





Grow our local following and drive membership enquiries through engaging campaigns

Local Area Marketing

Build partnerships with local businesses, schools, and community organisations

Develop referral programs, corporate wellness partnerships, and community activations

Represent Snap Fitness at local events and position the club as a community hub

Events, Team & Culture

Design and deliver a calendar of member events - challenges, social sessions, workshops, and milestones

Build and lead a front-of-house team that shares your energy and standards

Foster a club culture where staff feel proud and members feel at home

Report to the franchise owner on experience, marketing, and retention KPIs

Management of the member feedback system (Medalia), reporting and getting back to each in a timely manner

Collaborate day-day with the Club Manager and Assistant Manager

Contribute ideas and insights that help shape the club's growth strategy

What You’ll Get

- 30hrs per week, with a view to full-time (days/times to be negotiated)
- Competitive salary + annual leave (4 weeks pro-rata)
- Opportunity to create a new culture and community presence
- Snap Fitness gym membership inc. Pilates
- Lift Brands academy training
- Family-friendly and modern/progressive environment with growth opportunities opportunities
- Very stylish uniform

What We’re Looking For

We value character as much as credentials. The right person may come from a gym, a hotel, a retail brand, or a community sports club - what matters is that you genuinely love creating experiences people remember, and thrive on achieving this with your personality and energy.

- Gym or fitness franchise experience
- Social & local marketing
- Pilates certification (preferred)
- Hospitality or retail background
- Natural community builder
- Organised self-starter

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📌 Member Experience & Marketing Manager - Snap Fitness The Gap (Brisbane City)
🏢 Healthy People
📍 Brisbane City