Gaming Attendant - Queen's Lounge (The Angel of Malvern)

- Casual

At Refinery Group, we hire for attitude as much as experience.

We're looking for the people guests remember. The people who bring energy to the floor, create genuine connections, support their teammates, and make every guest feel welcome. Technical skills can be taught, but attitude, personality, and a passion for delivering great experiences are what truly set people apart.

About the Opportunity

We’relookingfor a friendly,confidentandservice focusedGaming Attendant to join our team. This isa excellent opportunityto be part of a welcoming,well-runvenue where guests can enjoy a safe,comfortableand enjoyable gaming experience.

Working closely with our Duty Managers and Venue leadership team,you’llplay a key role in delivering exceptional customer service across our gaming floor, ensuring compliance,safetyand a consistently high standard of presentation.

If you love creating positive guest experiences, enjoy a fast-pacedenvironment and bring a calm, qualified approach — this role is for you.

Why Join Us

Shape one of Melbourne's mostanticipatednew hospitality destinations

Discounts across all Refinery Group businesses

Supportive leadership and a positive, cooperative team culture

Training and Master Classes with industry leading experts like Justin North and Liam Burns

Annual staff parties

Opportunities across bars, restaurant service,eventsand functions

Career pathways within our expanding hospitality portfolio

Training and development





Employee referral scheme – paying up to $600 per successful candidate

Free staff meals on shift

Join a passionate, ambitious team with a shared vision for excellence

WhatYou’llDo

As a Gaming Attendant, you will:

Provide friendly,attentiveand responsible customer service on the gaming floor

Assistguests with machine operation, payouts,queriesandgeneral support

Maintain a strong presence across the gaming,TABand Keno areas

Ensure compliance with all regulatory and venue procedures

Monitor patron behaviour and support responsible gambling practices

Keep the gaming room clean,tidyandwellpresentedat all times

Prepare and serve beverages to gaming patrons (where applicable)

Handle cash and payouts accurately and efficiently

Assistwith machine resets, minor machine issues and clearing faults

Work collaboratively with the wider team to deliver a safe and welcoming environment

About You

You’recustomer focused, reliable and enjoy a role with variety,movementand guest interaction.You’llalso bring:

Previousgaming,hospitalityor customer service experience (preferred)

A calm and confident manner, especially under pressure

Excellent communication andproblem solvingskills

Strong attention to detail and pride in presentation standards

A genuine focus on delivering safe and responsible service

Ability to work nights,weekendsand rotating rosters

Current RSA and RSG (required)

Join Our Team

Ifyou’repassionate about great service and enjoy working in a dynamic environment,we’dlove to meet you.

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📌 Gaming Attendant - Queen's Lounge (The Angel of Malvern) (Melbourne)
🏢 SmartRecruiters
📍 Melbourne