Employer: CrowdStrike

Job Title: Falcon Complete Security Advisor

Location: Remote (Australia)

Contract: Full time

Reference: R29592

About the Role:

- Work within a team of advisors focused on the overall health and security posture of all Falcon Complete customers.
- Under the direction of leadership, execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

What You'll Do:

- Assess customer's Falcon environment and ensure alignment with Falcon Complete standards.
- Provide Falcon Complete customers with recommendations that align to improved security.
- Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
- Contact customers directly upon identification of misalignment with Falcon Complete standards.
- Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
- Develop and provide customers with service reports and stats as requested.
- Partner with internal teams to ensure customer satisfaction.
- Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

What You'll Need:

- 3+ years in Cybersecurity focused role.
- Customer empathy and ability to guide customers towards desired outcome.
- Excellent customer-facing communication skills including verbal and written.
- Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
- Adept in Windows, Linux, and MAC operating systems.
- Experience or demonstrated knowledge of threat detection and incident response.




- Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

Bonus:

- Incident Management and CSIRT operation
- Change Management
- Malicious Code: Detection and Response
- Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
- Intrusion Detection and Response
- Experience working with complex, sophisticated clients
- Solid analytical capabilities and a desire to learn new things
- Able to work across multiple teams to resolve customer issues and requests
- Demonstrated experience as a security advisor or consultant
- Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck; a plus.
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits of Working at CrowdStrike:

- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified across the globe

Equal Employment Opportunity Statement:

CrowdStrike is a proud equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.

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