A leading global freight forwarding and logistics provider is seeking a Client Services Representative to join its Sydney operation.
With a strong presence across international air freight, sea freight and cross-trade logistics, the business is recognised for delivering tailored supply chain solutions and exceptional customer service to a diverse range of clients.
The Position
Based in Banksmeadow , this role is responsible for managing customer relationships and ensuring the smooth coordination of international freight movements across air, sea and cross-trade shipments.
Acting as the primary point of contact for your customer portfolio, you will work closely with Sales, Account Managers and Operations teams to ensure a high level of service while providing proactive communication, shipment visibility and logistics support.
The role offers a mix of customer relationship management, shipment coordination, reporting and operational support within a fast-paced freight forwarding environment.
Key Responsibilities
- Manage and develop relationships with assigned customer accounts
- Coordinate international air freight, sea freight and cross-trade shipments
- Track and trace shipments, ensuring customers receive timely updates
- Provide logistics solutions and freight recommendations based on customer requirements
- Manage routing orders and purchase order tracking activities
- Maintain reporting dashboards, alerts and customer profiles
- Support onboarding and implementation of current customer accounts
- Manage documentation follow-up, invoicing enquiries and rate requests
- Escalate and resolve shipment issues before they impact customers
About You
You may currently be working as a Client Services Coordinator, Customer Service Representative, Import Operator, Export Operator or Freight Forwarding Coordinator and are looking for a role where you can build stronger customer relationships while developing your logistics career.
Skills & Experience
- Experience within freight forwarding, logistics or supply chain environments
- Strong understanding of import/export operations and shipment processes
- Knowledge of air freight, sea freight and cross-trade shipments
- Excellent communication and stakeholder engagement capability
- Ability to manage multiple priorities in a fast-paced environment
- Strong administrative and organisational skills
- Experience with CargoWise, OneTrack or similar systems highly regarded
The Package
- $80,000 - $95,000 + Super
- 1 day work from home per week
- Banksmeadow location
- Career development opportunities within a global logistics business
- Supportive and collaborative team environment
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📌 Client Services Representative (City of Bayside)
🏢 Roc Consulting
📍 City of Bayside
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