You’ll love this role if you already have strong experience in employment law or employee relations and you’re looking for work where your judgement carries real weight.

This is a dedicated ER Specialist role at Youi, responsible for driving employee relations across the business with the support and guidance of an experienced ER leader.

This is the kind of role business partners rely on when matters become complex, sensitive or carry higher risk. You’ll be involved in a broad range of employee relations matters, from performance and conduct issues through to formal investigations and escalated cases, providing balanced advice that supports sound decisions and protects both people and the business.

You’ll work closely with P&C; Business Partners, senior leaders and operational managers across Youi, advising on situations that require careful judgement and clear direction. You’ll also partner with Legal, Risk and Compliance where matters carry increased risk or require deeper interpretation of legislation and policy.

Your new team

Our ER, WHS and Business Partnering team supports business partners across Youi to handle the people moments that aren’t always straightforward.

We work across the full range of employee relations matters, from early concerns through to formal investigations and more complex cases, helping land outcomes that are fair, consistent and aligned to legislation and policy.

We’re known for being practical, calm under pressure and focused on outcomes that are fair for everyone involved.

You’ll work closely with an experienced ER leader who provides oversight, guidance and support, while giving you the autonomy to lead how ER is delivered across the business day to day.

Please note: This role will require you to travel to our Sunshine Coast HQ once a fortnight.





What you'll be doing

- Managing complex employee relations matters from initial advice through to resolution
- Leading workplace investigations and providing recommendations based on facts, risk and business context
- Coaching leaders through performance, conduct, grievance and sensitive people matters
- Interpreting legislation, awards, contracts and policies to provide practical, commercial advice
- Working with P&C;, Legal and business stakeholders to balance employee outcomes, compliance and risk
- Identifying trends and recurring issues, helping improve leader capability, policies and processes over time

What great looks like

- You can confidently navigate complex and sensitive situations while keeping people, risk and business outcomes in balance
- You provide clear, practical advice that helps leaders make informed decisions, not just understand policy
- You build trust quickly and can influence stakeholders at all levels, even when conversations are challenging
- You bring strong ER foundations, with experience managing investigations, disputes and complex casework
- You stay curious, keep up with legislative changes and look for ways to strengthen capability across the business

If you can see yourself growing into this, you'll likely love it here.

What you get

- Clear pay
Annual salary reviews.
- Time off you can plan around
22 days annual leave,



plus rostered days off or flexibility depending on your role.
- A workplace you can feel
Food trucks, themed days and team celebrations that bring real energy to the day.
- Leaders who back your growth
Clear direction, regular coaching and real opportunities to grow.
- Practical benefits that support you day to day
Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.
- Work that has real purpose
Helping customers get back on track when life doesn't go to plan.

Why Youi

We're here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn't go to plan, with real people helping real customers at the moments that matter most.

It's also a place where you can make your mark. We grow our own people here, with transparent pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.

We're a performance-driven business, and effort doesn't go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars.

You’ll also see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions.

As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.

Work that's a bit more you-shaped.

Ready?

To discover more about our culture, values, and what we have to offer, visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.

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📌 Employee Relations Specialist (Brisbane City)
🏢 Youi Insurance
📍 Brisbane City