The Fan Support Operational team at Ticketmaster seeks an Operational Response Manager to monitor and optimise workstreams across digital and non-digital platforms. You will own automation initiatives, identify contact opportunities, and partner with technical teams to implement recent processes to improve fan experiences.
Key responsibilities include real-time performance reporting, targeting reductions in unnecessary contacts, and leveraging data to drive operational improvements for events and
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📌 Operational Response Lead — Fan Support & Automation (Melbourne)
🏢 TicketWeb
📍 Melbourne
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