Customer Support Officer (Bonds & Mediation)

Attorney-General's Department South Australia – Adelaide SA

Attorney-General's Department
Job reference:
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
Classification: ASO3
Salary Range: $74,095-$78,694 + Superannuation
Duration: Up to 2 years
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Wednesday 14 October2026

About the Opportunity

The Customer Support Officer (Bonds & Mediation) plays a keyrole in supporting South Australia's small business community bymanaging security bond enquiries and administration under theRetail and Commercial Leases Act 1995, while alsoproviding valuable support to mediation services within theRegulation & Advice team.

In this diverse and rewarding role, you'll be the first point ofcontact for bond related matters, assisting landlords, tenants andother stakeholders through what can often be complex situations.You'll manage bond lodgements and refunds, maintain accuraterecords and financial information, and provide timely, professionaladvice and customer service. You'll also support mediationprocesses and work closely with colleagues to help deliver fair andeffective outcomes for South Australian businesses.

This is an excellent opportunity for someone who enjoys buildingpositive relationships, has strong attention to detail, and takespride in delivering high-quality services. Working within acollaborative and supportive team, you'll have the opportunity tomake a meaningful contribution to the small business sector whiledeveloping specialist knowledge in retail leasing, security bondsand dispute resolution.

About the Business





The Small Business Commission SA (SBC) is an independentstatutory Office of the South Australian Government within theAttorney-General's Department.

The functions of the office are to:

- Facilitate alternative dispute resolution processes betweensmall businesses, and between small businesses and state orlocal government.
- Advocate on behalf of the small business community, or asection of it, regarding collective issues.
- Collaborate with stakeholders and engage with smallbusinesses to provide information and guidance.
- Regulate by administering and enforcing legislative powersand responsibilities assigned to the Small BusinessCommissioner.
- Deliver a fair, timely and consistent services to, and onbehalf of, South Australian small businesses.

For more information about the Attorney-General’s Department andalso the Small Business Commission SA (SBC), please visit and

Special Conditions for Employment

Employment is dependent upon a National Police Certificateclearance that the AGD finds satisfactory. Successful applicantswill be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) underany circumstances and any fees incurred by applicants in doing sowill not be recoverable from the AGD.

- Employment-related Screening Check required.




- Some out of hours work may be required.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) andCover Letter (2 pages) after you have answered the questions viathe link below. For more information please download the JobApplication Pack and Job and Person Specifications.

For further information about this exciting opportunity that isnot covered by this website please contact Sarah Letinic, ManagerRegulation and Advice, Small Business Commission SA on or*************@sa.gov.au

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Applications close:

14/10/ :30 PM

Attachments

- ASO3 Customer Support Officer (Bonds and Mediation) J&PS.pdf;
- Job Application Pack.pdf

The Attorney-General’s Departmentvalues workplace diversity and is committed to providing asupportive, inclusive and respectful work environment.

Aboriginal and Torres StraitIslander People and people with disability are strongly encouragedto apply.

The South Australian public sectorsupports adaptable ways of working including part-time workingarrangements wherever reasonably possible. The sector is diverseand desires to increase in diversity and to create opportunitiesfor more South Australians.

We are committed to makingreasonable adjustments to provide a positive, barrier-freerecruitment process and supportive workplace. If you have anysupport or access requirements, we encourage you to advise us atthe time of application via the contact above or our website

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📌 Customer Support Officer (Bonds & Mediation) (Adelaide)
🏢 Attorney-General'S Department South Australia
📍 Adelaide