Technical Support Officer | Information Technology

IT professional delivering technical support, service delivery, workplace technology and user solutions across multiple offices, with a focus on reliable support and a positive user experience.

Experienced IT professional specialising in technical support, IT service delivery and workplace technology across multi-site environments. Skilled in resolving complex technical issues, managing escalations and delivering reliable end-user technology solutions across Microsoft 365, Intune, Windows, identity and access management, collaboration platforms, meeting room technology and device lifecycle management.

Experienced in supporting technology rollouts, onboarding and offboarding, hardware deployments, IT procurement,



incident and problem management, AV and Microsoft Teams Rooms, and operational improvement initiatives. Comfortable working with users, business stakeholders, technical teams and external vendors to coordinate solutions and maintain a high standard of service delivery.

Known for a practical, proactive and customer-focused approach, with a robust emphasis on ownership, problem solving, knowledge sharing and delivering positive technology experiences for users across multiple offices.

5

Years of Industry Experience

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📌 Expert (Melbourne)
🏢 Colliers
📍 Melbourne