Caruso is seeking a hands-on Concierge Supervisor to lead the in office Concierge team and ensure exceptional guest and tenant interactions across the property. You will support the Concierge Manager, step in during their absence, and model high service standards in a rapid-paced workplace.
The role requires management of scheduling, training, feedback, and escalation handling, with regular MOD duties on weekends and involvement in seasonal activations and events to boost guest experiences.
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📌 Guest Experience Concierge Lead Wollongong
🏢 Lever
📍 Wollongong
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