Colonial Group in Cairns, Australia, invites applications for a Reservations Agent to guide guests from initial inquiry to arrival, coordinating room availability, rates, and upgrades with the hotel team to ensure a smooth and enjoyable stay.
Responsibilities include handling reservations across channels, processing payments securely, resolving billing or room issues, and providing exceptional customer service.
The role emphasizes accuracy and guest satisfaction in a rapid-paced workplace.
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📌 Guest Experience & Reservations Specialist Queensland (Australia)
🏢 Colonial Group
📍 Australia
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