Liberty Financial in Australia is seeking a Capability & Quality Lead to design and deliver training programs, conduct quality assurance, and drive continuous improvement across customer and broker interactions.
You will identify performance trends, develop coaching strategies with Team Leaders, and create resources aligned to products, systems, policies and regulatory requirements to deliver exceptional customer outcomes.
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📌 Capability & Quality Lead - Elevating Customer Experience (Melbourne)
🏢 Liberty Financial
📍 Melbourne
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