This is a great opportunity to join a well-established medium-sized Company in the manufacturing sector producing core construction materials for the home and infrastructure sector. A leading manufacturer and supplier of quality products, our client has a high profile, is committed to safety, and driving efficiency and competence throughout their manufacturing site and distribution network.
As part of a small team, you will be responsible for taking and processing customer orders through the company's commercial systems and then coordinating with production / depots to ensure availability and the safe transportation of goods to the customer in a timely manner. Duties include:
- Taking incoming customer orders (via phone and email predominantly)
- Processing orders – inputting accurate data into the Companies ERP system – Microsoft Business Central.
- Liaising with Production / Warehouse/ Depots re the fulfilment of orders
- Liaising with the Companies Transport Carrier – communicating with Drivers, ensuring loaded correctly (in compliance with standard operating procedures to comply with regulatory and company requirements) and delivered on time and in full to the customers
- Monitoring and reporting of pallet movement.
- Customer service / problem solving with customers and across the business ie sales, operations
- Administration as it relates to this area of the business – dispatch records and documentation.
- Participating in 5S programs as it relates to continuous improvement
The ideal candidate will demonstrate:
- Experience in a dispatch or similar role function ie outbound logistics within a manufacturing and / or transport distribution business would be ideal but not critical
- Experience in coordinating loads ie liaising with Drivers and understanding the chain of responsibility (COR) and regulations would be ideal but not critical
- Strong phone skills / Order Taking and Data entry skills
- Numerate AND High attention to detail
- High level of customer service and problem-solving skills
- Strong planning and prioritization skills
- Ability to multitask and work in a fast-paced, often hectic environment
- Ability to communicate easily with customers (internal and external)
- Excellent organization and planning skills; able to meet deadlines – be patient and flexible; adapt to situations and not get frustrated or flustered. Resilient.
- IT literate – with ERP systems ie Microsoft Business Central or similar Systems, Excel etc .
- Able to work autonomously as well as in a small team
- Reliable work history