Customer Assist Specialist - Care at Red Energy

Sydney, Zeeland, Australia - Full Time

Start Date

Immediate

Expiry Date

07 Dec, 26

0.0

Posted On

08 Sep, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Other / Unclassified

Description

When a client calls, sends a referral or needs help navigating their care — you're the first voice they hear. That matters more than most people realise.

As a Customer Service Officer at Kanda, you'll be the connective tissue between clients, families, field staff and clinical teams — keeping information flowing accurately, referrals moving promptly and people feeling heard. It's quick-paced, detail-driven work that quietly keeps the whole service running, and when you get it right, clients and families feel it from the very first interaction.

What you'll be doing

- Monitoring inboxes, portals and referral channels — actioning requests promptly and triaging referrals to the right coordination team
- Liaising with clients, families, internal teams and service providers to keep information flowing and care goals on track
- Collecting and maintaining accurate client records across electronic systems to support service planning and continuity of care
- Verifying DVA Gold Card eligibility, monitoring weather alerts and initiating welfare checks for at-risk clients
- Escalating staff absences, incidents, safety concerns and operational risks to the relevant Clinical Manager or Senior Clinical Nurse
- Supporting field staff with documentation,



equipment and consumables, and maintaining accurate records of handovers etc

You're the right person if...

- You have experience in customer service or client relationship management within community care, aged care or disability
- You hold a Certificate III in Business Administration, Customer Service, Community Services or a related field (desirable )
- You have knowledge of DVA, Support at Home, Transitional Care or NDIS service delivery frameworks (desirable )
- You communicate with warmth and clarity — in writing and on the phone — and build positive relationships easily
- You prioritise well, stay accurate under pressure and manage high volumes of phone and email communication
- You're competent across relevant software and electronic client management systems
- You hold a current National Police Check

Why Kanda

We believe the people who care for others deserve to be genuinely looked after too. Here's what that looks like in practice:

- Monthly RDO - an extra 12 days of leave per year
- Wellness initiatives plus 24/7 access to the Sonder wellbeing app
- Access to an employee rewards hub providing savings and cashback across everyday purchases
- Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
- Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
- Genuine long-term career opportunities as Kanda continues to grow

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📌 Customer Assist Specialist - Care (Canberra)
🏢 Y-AXIS
📍 Canberra