Manager, Business Relationship & Engagement

Department of Education Victoria – Melbourne VIC

Corporate Services Division provides enabling services to support the operation of the VCAA, including communications, engagement, data and analytics, legal policy, finance, human resources, technology infrastructure and applications.

Corporate Services is focused on delivering high quality, creative services and operating as a strong collaborative partner to the Curriculum and Assessment Divisions to support delivery of the VCAA's vision and mission.

The Business Relationship and Engagement Unit, as part of the wider Information Management and Technology Branch, plays a key role in strengthening engagement between business areas and ICT functions, ensuring business needs are translated into effective digital, system and service outcomes.

Role Purpose

The Business Relationship and Engagement Manager leads the ICT business analysis and business relationship management function to deliver high-quality, strategically aligned services across ICT systems, applications, digital services and projects.

The role provides authoritative strategic advice on ICT business needs, digital opportunities, service reform, investment priorities and emerging technology issues. It also leads enterprise-wide engagement with business areas to identify priorities, shape demand and support viable initiatives and implementation planning.

This position is responsible for leading a high-performing team, driving continuous improvement in business analysis and engagement practices, and building strong collaborative relationships across the VCAA, the Department of Education and relevant external stakeholders.

Attributes

- The ideal candidate will demonstrate exceptional leadership, strategic thinking, stakeholder engagement and people management capabilities. You will be comfortable operating in a dynamic and complex environment and able to provide clear, authoritative advice on business and ICT priorities.
- You will also bring:
- demonstrated experience in a senior role leading business relationship management,



business analysis or service improvement functions within government or a similarly complex public sector environment
- proven experience managing and developing a team, including setting priorities, building capability and ensuring delivery of high-quality outcomes
- the ability to remain hands‑on in business analysis activities where required, including supporting complex analysis, shaping requirements and contributing practical expertise to delivery outcomes
- the ability to mentor, coach and develop business analysts and related professionals, building capability and promoting consistent, high-quality practice across the team
- highly developed stakeholder engagement, relationship management and negotiation skills, with the ability to influence senior leaders
- strong experience providing strategic advice in a government context, including identifying opportunities, risks and initiatives aligned with public sector priorities
- strong project delivery capability, including managing competing priorities, dependencies and risks
- a commitment to innovation, continuous improvement and high-quality service delivery
- the ability to model Victorian Public Sector Values and contribute to a safe, inclusive and high-performing workplace

Qualifications and Experience

Demonstrated senior‑level business analysis experience in government or a similarly complex environment, including the ability to lead complex analysis activities, define business needs, translate requirements into viable solutions and support delivery across ICT systems, applications, digital services or projects. Proven experience leading and developing business analysts or related professionals, including mentoring others,



setting priorities and ensuring high-quality outcomes. Strong stakeholder engagement, negotiation and strategic advisory skills, with experience working across business and technology functions.

Experience in business relationship management, service improvement or digital transformation in a public sector context. Experience working in agile or project delivery environments and contributing hands‑on to business analysis tasks where required. A tertiary qualification in business, public administration, management, information technology, commerce or a related discipline. Relevant professional certification or formal training in business analysis, business relationship management, project management, service management or change management would be advantageous.

Applications close 11:59pm on 16-Oct-2026

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at

For further information pertaining to the role, please contact Chris Hofmann on *************@education.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre‑employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.

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📌 Manager, Business Relationship & Engagement (Melbourne)
🏢 Department of Education Victoria
📍 Melbourne