Medicolegal Assessments Group - Sydney CBD NSW

MedicoLegal Assessments Group (MAG) is a trusted, long-standing leader in the medico-legal industry in Australia. We work with a wide network of medical specialists, legal professionals, insurers and other clients, providing expert administrative support and high-quality reporting services across a broad range of personal injury and legal matters. Our team is known for its accuracy, reliability and service excellence, and we're proud to be the behind-the-scenes engine that keeps the medico-legal process moving smoothly.

About the Role

We're looking for an experienced Team Leader to lead our Reports & Quality Assurance team from our Sydney office. This is a key position in the business, responsible for the day-to-day management of the team, oversight of report quality and workflow, and acting as the primary escalation point for complex matters.

This is not a typing or transcription role. You'll be responsible for making sure medico-legal reports progress efficiently, meet our quality standards and are delivered to clients in a professional and timely manner. You'll work closely with medical specialists, clients and internal teams to resolve issues, manage competing priorities and keep matters moving.

We're looking for someone with strong attention to detail, sound judgement and a practical approach to leadership. You'll also play an important role in developing processes, identifying recurring issues and driving continuous improvement across the Reports team function.

Key Responsibilities

- Leading and supporting the day-to-day operations of the Reports & Quality Assurance team
- Managing team workloads, priorities,



report deadlines and performance expectations
- Acting as the escalation point for complex report matters, stakeholder concerns and workflow issues
- Performing and overseeing quality assurance checks, editing and final formatting of medico-legal reports
- Ensuring reports appropriately address client instructions and Letters of Instruction and meet MAG quality requirements
- Liaising with medical specialists, clients, typists and internal teams to resolve report-related issues
- Monitoring overdue reports, corrections, amendments and other delays and taking proactive action where required
- Providing coaching, feedback, training and day-to-day support to team members
- Managing and supporting team members working remotely or across different locations
- Developing and maintaining clear procedures, workflows and quality controls
- Identifying recurring issues, improving processes and supporting continuous improvement initiatives
- Working closely with the broader Operations and Client Solutions teams to maintain workflow efficiency and service standards
- Maintaining accurate records and ensuring privacy, confidentiality and compliance requirements are followed

About You

- Previous experience leading or supervising an administration, medical administration,



quality assurance, reporting or operations team
- Previous exposure to the medico-legal industry, medical reporting or a related personal injury workplace is highly regarded
- Exceptional attention to detail and a strong commitment to accuracy and quality
- Excellent grammar, spelling, written communication and professional document-review skills
- Strong organisational skills and the ability to manage competing priorities in a fast-paced environment
- Proven ability to resolve issues and work through complex matters with a range of stakeholders
- Experience developing or improving processes, procedures and workflows
- A proactive approach to continuous improvement and problem solving
- Strong people leadership skills, including the ability to provide clear direction, feedback and support
- Experience managing or coordinating remote team members
- Confidence working with Microsoft Office, CRM platforms, workflow systems and databases
- Calm under pressure, professional in difficult situations and comfortable making decisions and taking accountability for a team
- High level of discretion when handling confidential and sensitive information

Why Join MAG?

- Take on a key leadership role within an established and growing medico-legal business
- Lead an experienced team where quality and attention to detail are genuinely valued
- Work closely with management and have real input into process and operational improvements
- Be part of a supportive team with opportunities for professional development and long-term career growth

#J-18808-Ljbffr

📌 Reports Quality Team Leader (Sydney)
🏢 Medicolegal Assessments Group
📍 Sydney