MetLife Australia is seeking a Care Case Manager to oversee escalated complaints and AFCA-related claims from intake to final resolution. You will coordinate across Claims, Customer Relations, and supporting teams to ensure actions, documents and payments are completed with clear case narratives.
The role emphasizes regulatory adherence, timely updates to customers, and identification of themes for continuous improvement, while leveraging digital tools to support effective case tracking.
#J-18808-Ljbffr
📌 Escalated Claims & Complaints Case Manager (Sydney)
🏢 MetLif
📍 Sydney
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.