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- Patient Navigator
- Casual Role
- Parkville location, with multiple public transport options available
- Up to $38.85 per hour + 25% casual loading + salary packaging + super

The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.

About the team

Our Patient Navigation team plays an integral role in delivering compassionate, coordinated cancer care. Working closely with multidisciplinary clinical teams, we help ensure patients experience a seamless journey through the health service. We provide essential administrative support, coordinate communication, and help patients access the care they need at every stage of their treatment. Our work makes a meaningful difference to the patient experience and contributes to the delivery of high-quality, patient‑centred care.

About the role

Patient Navigators are key members of our administrative team, working closely with clinicians to support patients throughout their cancer care journey.

In this role, you will:

- Be the first point of contact for patients, carers and community referrers, responding to enquiries, resolving appointment issues and helping to clarify information and instructions.
- Coordinate communication between patients and their clinical care teams, ensuring information is shared clearly and in a timely manner.
- Facilitate access to care by coordinating patient flow and helping patients navigate the health service and their cancer care pathway.
- Work within a tumour stream model across multiple tumour streams, developing specialist knowledge while building strong, ongoing relationships with patients and their multidisciplinary care teams.

This is a complex, rewarding and meaningful role where you’ll make a valuable contribution to the care and experience of people living with cancer. You can expect a steep learning curve, but you won’t be expected to navigate it alone. You’ll be supported by a dedicated trainer and a comprehensive training program designed to build your knowledge, skills and confidence in the role.

About you

You’ll be a resilient and adaptable person who learns quickly, remains calm under pressure and communicates with confidence, clarity and empathy. You’ll be comfortable managing competing demands and know when to be proactive and assertive to ensure patients receive the support they need.

You’ll bring:

- Excellent organisational and administrative skills, with the ability to manage competing priorities and work effectively in a busy environment.
- Strong interpersonal and communication skills, with the ability to engage compassionately and confidently with patients, families, carers and healthcare professionals.
- Experience in a healthcare, administrative or customer service environment. Healthcare experience will be highly regarded.
- A proactive, collaborative and solutions‑focused approach to problem‑solving.
- The ability to learn quickly, adapt to change and develop a strong understanding of complex healthcare processes.

Our benefits

We offer a range of benefits which support our people both personally and professionally, including:

- Generous salary packaging to increase your take‑home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program
- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and inviting rooftop garden spaces
- Pathways for career development and new career opportunities
- Five weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options
- Flexible, hybrid working arrangements

Inclusion and belonging

Peter Mac celebrates,



values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Applications Close: 11:59pm, Sunday 18 October 2026

For further information about this opportunity, please contact:

Hiring Manager: Rachel Laws, Manager Patient Navigation

Email:

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

Why work for Peter Mac

- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

The Peter MacCallum Cancer Centre acknowledges the traditional owners of the land on which our five sites are located throughout Victoria. We recognise their strength and resilience and pay our respects to their Elders past and present.

Position Summary

At the Peter MacCallum Cancer Centre our patient care is delivered via a tumour stream model. This means that a patient’s care is coordinated and provided by a multi-disciplinary team of people who have specialist knowledge of a specific type of cancer.

The Patient Navigator is an integral member of this team, playing an important role in providing the first line response to incoming calls from patients, carers and referrers in the community needing assistance. The Patient Navigator resolves questions and concerns about how to organise appointments, change appointments or clarify appointment instructions. If the caller needs clinician, input the Patient Navigator transfers the call to the most appropriate clinical staff member or service in a timely manner. They are an expert in supporting patient flow through the cancer care system and play an important role in facilitating timely patient access.

Patient Navigators are responsible for ensuring the patient’s diagnostic, treatment and clinic review appointments are appropriately timed, sequenced and coordinated. This includes ensuring, where clinically appropriate, that multiple appointments are booked on the same day and or/ face to face consultation are replaced with video/telehealth consultations, to reduce the patients’ travel burden.

The Patient Navigator works closely with the tumour stream specialist nurses and doctors who will provide support and direction regarding daily work priorities. This includes attending tumour stream based clinics to support the multi-disciplinary team to ensure the clinics run smoothly. In addition, the Patient Navigator provides administrative support for the weekly Multi-Disciplinary Meetings (MDMs) by ensuring all required patient diagnostic and pre- treatment assessment data is prepared and available for the meeting to facilitate timely treatment planning and recording of MDM outcomes.

The Patient Navigator also works closely with the Registrations and Referrals team to ensure that urgent patients are identified and prioritised quickly for Registration and first appointments.

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement

Classification or Salary Range

HS2

Immunisation Category C

Key Relationships

Internal Relationships

- Tumour stream medical and nursing staff
- Patient Navigators from other tumour streams




- Departmental Administration Leads
- Patient Services Administration teams – Radiotherapy, Day Therapy, Cancer Imaging, Specialist Clinics, Support Services
- Radiation Oncology
- Radiotherapy

External Relationships

- Clinical and administrative staff from Precinct partner hospital where appropriate

Skills

- Have or working towards a relevant Certificate/Diploma in accordance with the Australian Quality Training Framework or several years’ work experience in an administration setting
- Strong customer service skills, able to communicate effectively and respectfully with patients and staff
- Demonstrated skills in the use of IT systems, preferably in a health care setting
- Competent in use of the Microsoft Office Suite
- Experience providing direct line supervision to a small to medium sized team or experience in a specific technical activity
- Experience developing and implementing standard operating procedures (SOP)
- Experience participating in quality improvement projects
- Experience using patient administration systems and electronic medical records, in particular iPM and Epic (similar electronic medical record)

Key Accountabilities

Key Accountabilities Demonstrated by / Key Performance Indicators

1. (a) Work as part of a small team AND/OR (b) Provide technical or professional portfolio leadership and expertise

- Work closely within a small dedicated tumour stream administration team to prioritize daily activities and provide administration support to a clinical team.
- Engage in staff training and development to maintain robust skills sets within the team.
- Perform annual performance development in line with current People & Change policy
- Ensure completion of all mandatory training requirements and comply with organisational policies and procedures under which they operate•
- Engage with the broader Peter Mac community and its strategy through team meetings and regular communications
- Support line management with the development and maintenance of administrative SOPs ( standard operating procedures) relevant to area of expertise
- Participate in ongoing training relating to Electronic Medical Record (EMR), new system upgrades and implementation as required
- Manage specialist portfolio and provide technical or professional advice in the designated area of expertise
- Provide cover for other Patient Navigators in various tumour streams

2. Provide exceptional customer service

- Provide a high level of customer service to patients, carers and staff within a designated team or portfolio
- Obtain the required information from patients, carers and staff in an efficient and courteous manner
- Respond to patient and/or staff queries in a timely and respectful manner
- Ensure phone and email enquiries are triaged to the correct destination

3. Engage in team performance

- Liaise with direct line manager to trouble‑shoot any technical issues experienced by the work group in a timely manner to ensure quality is maintained
- Manage patient records in accordance with hospital policy and Data Accountability Framework to maintain data integrity at all times
- Ensure that the performance of the team meets the standards required by the organisation through a regular system of auditing performance
- Assess situations or information, clearly and accurately communicate information and make recommendations to line management
- Identify opportunities for process improvement and lead the team to implement appropriate solutions with support from the line manager

Key Accountabilities (Contd..)

4. Support the work of the team and department

- Work cooperatively as part of the team and assist other areas and staff as necessary
- Ensure senior departmental staff receive adequate administrative support with rostering, meeting agendas and minutes, room bookings and database management.
- Ensure invoices from external providers are collated and processed by the team
- Monitor ongoing expenses, in consultation with line manager, against allocated budget
- Complete orders for department consumables, as required
- Other tasks as directed by your team

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📌 Patient Navigator (Melbourne)
🏢 Peter MaCallum Cancer Cente - Peter Mac
📍 Melbourne