We're looking for an organised Sales & Support Administrator to help keep customer orders moving from confirmation through to delivery, freight or installation. You'll work closely with our sales team, warehouse and suppliers to make sure orders are accurate, deadlines are followed up, and customers know what's happening. This is a varied role for someone who enjoys bringing people and details together. On any given day, you might check a supplier ETA, coordinate branded artwork, arrange a commercial delivery, or help a customer with a service enquiry.
Key responsibilities
Place purchase orders with local and overseas suppliers, track delivery dates and follow up if any delays.
Coordinate customer artwork and approvals with our sales team and graphic designer.
Work with the warehouse to agree order priorities and prepare orders for dispatch or collection.
Book specialised freight, coordinate local deliveries and manage customer-specific delivery requirements.
Schedule commercial installations and coordinate site requirements and permits where needed.
Keep order information accurate in Cin7 and invoice commercial orders after dispatch.
Manage support tickets, repairs, service enquiries and spare parts requests through Zoho Desk.
Keep customers informed and follow up after delivery or installation.
Help with occasional projects, including email campaigns and trade shows.
About you
Experience in office administration or order coordination.
Robust attention to detail and the ability to keep several tasks moving at once.
Communicate clearly with customers and colleagues, follow things through, and know when an issue needs to be escalated.
Comfortable learning business systems and using Microsoft 365.
Experience with Cin7 or Zoho would be helpful, but it isn't essential.
About us
We supply umbrellas, marquees and branded shade products to cafés, hospitality groups, resorts and national brands across Australia. We're a family-owned business with a close-knit team that works hard, helps one another and celebrates the wins—usually with cake. We've been a family-run and owned business for just under 30 years, and that spirit flows through everything we do.
Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .