Listen to customers, and communicate constantly throughout their complaint journey

Use all available tools, and partner with all teams necessary to determine the right way forward

Be inquisitive and look for ways to improve our customers’ experience with Amex, making their lives better

Maintain high levels of organisation, and availability across all channels of contact

Be an active and supportive colleague within a high performing team, and the wider enterprise

RESPONSIBILITIES

- Listen to customers, and communicate constantly throughout their complaint journey

- Use all available tools, and partner with all teams necessary to determine the right way forward

- Be inquisitive and look for ways to improve our customers’ experience with Amex, making their lives better

- Maintain high levels of organisation, and availability across all channels of contact

- Be an active and supportive colleague within a high performing team, and the wider enterprise

QUALIFICATIONS





- Complaints, credit or financial services experienceis highly regarded

- Customer service experience and passion is essential

- Outstanding verbal and written communication skills

- Interpersonal skills and ability to build relationships with customers and colleagues

- Able to solve problems, and seek them out, with the ability to remain calm during challenging scenarios and interactions

- Ability to manage your time, prioritise, and keep on track

- Familiarity with customer journeys, card products, processes and procedures is highly regarded

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

#J-18808-Ljbffr

📌 Complaint Resolution Analyst (Sydney)
🏢 American Express
📍 Sydney