Join the Leadership Team at One of Mackay's Favourite Venues The Metropolitan Hotel is a well-loved hospitality destination in Mackay and part of the Australian Venue Co. network. We're on the lookout for a reliable, hands-on Duty Manager to join our leadership team and help drive great guest experiences across the venue. This is a fantastic chance for a hospitality leader who enjoys variety, thrives on the floor, and wants to build a long-term career with a growing venue group.
What's on Offer
- Competitive salary package
- Career progression opportunities across Australian Venue Co. venues
- Staff discounts across food and beverage
- Supportive, energetic team culture
- Ongoing training and leadership development
Key Responsibilities
- Oversee day-to-day floor operations
- Lead, support and motivate the team during your shift
- Ensure high standards of guest service, presentation and compliance
- Manage guest feedback and resolve issues professionally
- Support cash handling, reporting and venue security procedures
- Ensure RSA and other compliance obligations are met at all times
- Work closely with the Venue Manager and broader leadership team
What We're Looking For
- Previous experience in a Duty Manager or supervisory hospitality role
- Current RSA
- Strong leadership and communication skills
- Ability to stay calm and solutions-focused during busy periods
- Flexibility to work a rotating roster including weekends and nights
- A proactive, hands-on approach and genuine passion for hospitality
Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation. We are committed to growing our understanding and engagement in diversity, equity and inclusion to build a more inclusive industry.
Turn your hospo job into a rewarding career Whether you’re already in a hospitality management role or you’re ready for career progression into management, you can take the next step with Australian Venue Co. We’re passionate about training & developing our team members and providing internal career advancement opportunities. At AVC, we turn hospo jobs into careers! Join our team & get access to our AdVanCe Career Pathways program, our in-house development program that is tailored to the hospitality industry. If your next step is to become a Duty Manager, Assistant Venue Manager or Venue Manager, we can support you on your career journey.
Have a question regarding a career at Australian Venue Co? Read some of our commonly asked questions here.