POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
As we continue to expand across Australia and Recent Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.
This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.
Store Manager — POP MART
Circa $75k -$80k (negotiable on experience) + Super + Bonus
Why You'll Love Working at POP MART
- Work with products customers genuinely love — collectors, fans and families
- Weekly new releases keep every day exciting and fast-moving
- Transparent career progression opportunities within a growing business
- Job security with a rapidly expanding global brand
- Monthly product incentives (post-probation)
- Monthly performance bonus
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment
What You’ll Do
Lead & Develop the Team
- Recruit, coach and develop high-performing teams
- Create a positive, accountable and customer-focused culture
- Conduct regular performance and development conversations
- Support succession planning and talent development
Drive Commercial Results
- Deliver sales, wage and KPI targets
- Analyse store performance metrics and implement action plans
- Drive productivity,
profitability and operational excellence
Lead Store Operations
- Manage inventory accuracy, deliveries and stock control
- Ensure compliance with company policies and procedures
- Maintain exceptional visual merchandising and presentation standards
- Lead successful execution of product launches and promotional campaigns
Champion Customer Experience
- Lead from the front during daily trade
- Deliver exceptional service standards
- Create memorable experiences for collectors, fans and customers
- Foster a customer-first culture throughout the store
Who You Are
- An experienced Store Manager from a high-volume retail environment
- A confident and engaging people leaderCommercially focused with a proven track record of delivering resultsSkilled at coaching and developing teamsOrganised, resilient and adaptablePassionate about customer experience and operational excellence
Availability Requirements
- Flexible availability across all 7 days is required.
- Typical rosters include weekends, late-night trading and public holidays.
- We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
- While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.
- Availability throughout peak trading periods, including November to January, is essential.
Eligibility
- Full, permanent Australian working rights required
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📌 Store Manager - WORLD SQUARE (Sydney)
🏢 POP MART
📍 Sydney
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