Student Support & Administration officer

Brighten Institute Australia (BIA) is a Registered Training Organisation (RTO 41148) located in the heart of Sydney CBD, delivering nationally recognised qualifications and short courses across a range of vocational education and training areas, including Property Services (Real Estate).

We are committed to providing high-quality vocational education and professional student support to both new and experienced professionals. Our goal is to equip our students with the practical knowledge and skills they need to achieve their career goals and succeed in their chosen industries.

We are looking for

We are seeking a motivated and well-organised Student Services & Administration Officer to join our team.

The primary focus of this position is to provide high-quality student services and support the day-to-day administration of our RTO. You will assist students throughout their journey, from initial enquiries and enrolment through to ongoing course administration and support.

The role will also work closely with our Sales & Marketing team , assisting with prospective student enquiries, lead follow-up, course promotions and enrolment activities.

This position would suit someone who enjoys working with people, has strong administrative and communication skills, and is comfortable supporting both student services and business development activities.

Key Duties & Responsibilities

Provide professional and friendly support to prospective and current students.

Respond to student enquiries by phone, email and in person, providing accurate information about courses and enrolment requirements.

Process student applications and enrolments and assist students throughout the enrolment process.

Maintain accurate student records and update the Student Management System (SMS) and Learning Management System (LMS).

Assist with day-to-day RTO administration, course coordination,



training schedules and student documentation.

Support management with administration and reporting requirements relating to government-funded programs, including Smart and Skilled.

Work closely with the Sales & Marketing team to follow up prospective student enquiries and leads.

Assist with course promotions and outreach activities to real estate agencies, businesses and individuals.

Support student enrolment growth through professional follow-up and excellent customer service.

Assist management and other team members with general administrative duties as required.

Desired Criteria

The successful candidate will ideally have:

Previous experience in administration, student services, customer service or sillar role.

Strong organisational and time-management skills.

Excellent attention to detail and ability to maintain accurate records.

Robust written and verbal communication skills.

A professional and friendly approach when dealing with students and clients.

Confidence communicating by telephone and following up enquiries.

Ability to work independently as well as collaboratively within a small team.

Good computer and Microsoft Office skills.

An interest in the vocational education and/or real estate industry.

A proactive, positive and self-motivated approach.

Previous experience working within a Registered Training Organisation (RTO) , including experience with a Student Management System or LMS, would be highly regarded but is not essential.

What We Offer

An opportunity to develop your career in Student Services and RTO Administration.

Hands-on experience across student support, enrolments and RTO operations.

Exposure to Sales & Marketing activities and business development.

The opportunity to work closely with management and an experienced team.

A supportive working environment in Sydney CBD.

Opportunities for professional development as Brighten continues to grow.

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📌 Student Service & Administration officer (Sydney)
🏢 Brighten Institute Australia
📍 Sydney