Senior Technical Support Officer, Digital Media

Full‑time, Fixed‑term position until 15 June 2029

Based at Western’s Parramatta South campus to meet operational requirements

Salary: HEW Level 6 $97,693 – $104,713 p.a., plus 17% Super and Leave Loading

Enable outstanding digital media learning through expert technical support

Provide technical support for digital media teaching and research across design studios, practical classes and specialist facilities.

The Opportunity

Teaching & Research Technical Services is seeking a Senior Technical Support Officer, Digital Media to provide specialist technical support for teaching and research in Visual Communication and Design, with a particular focus on interactive digital media.

Responsibilities including:

- Provide technical support and instruction during digital media practical classes.
- Maintain well‑prepared studios, teaching spaces, equipment and digital resources.
- Support Unity 2D projects by maintaining templates and assisting with C# debugging.
- Provide practical guidance across design, animation, web and app development tools.
- Improve technical procedures, safety practices and service delivery across facilities.

Success looks like reliable technical service,



well‑managed facilities and effective support.

About You

- Undergraduate degree in Visual Communication, Interactive Design or related discipline.
- Experience maintaining digital design or illustration studios and working with Unix‑based server OS.
- Strong capability across Adobe Creative Cloud applications.
- Well‑developed organisational, communication and interpersonal skills.

Benefits

- Financial advantages: staff‑only products, salary sacrifice options, novated motor vehicle leasing.
- Health and wellbeing: free Employee Assistance Program, annual flu vaccination, Fitness Passport membership.
- Onsite childcare: long day care and early learning services at Campbelltown, Hawkesbury, Parramatta, Penrith.

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

Closing Date: 11:59pm, Sunday 11th October 2026.

Working Rights: You must provide evidence of your working rights in Australia at time of application.

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