Take the next step in your career with this exciting opportunity within Queensland Health!

What you'll do

As the Senior System Support Officer, you will contribute to the day-to-day operation of a specialist technical team that supports clinical information systems essential to patient care and clinical decision-making. You will investigate and manage incidents and system issues relating to the Laboratory Information System and associated applications, while providing technical advice to support business analysis, system enhancements, and new implementations. In this role, you will install, configure, document, validate, and maintain software, hardware, and ICT solutions, as well as assist with the development, implementation, and support of interfaces connecting laboratory instruments and other systems across Queensland Health. You will also develop and share your pathology and system knowledge to ensure Laboratory Information Systems are used effectively and appropriately, working closely with clients and stakeholders to identify improvements and support service delivery.

About you

We are searching for someone who has:

- H Knowledge across a broad range of information technology solutions, particularly in clinical areas such as pathology, forensic sciences or public health.
- Demonstrated ability to analyse issues, develop collaborative solutions with minimal direction, whilst delivering high quality work.
- Experience in providing excellent client service in the provision of technical and application support within a best practice IM/ICT framework.
- High level interpersonal and written communication skills which reflect the ability to liaise effectively at all levels of Queensland Health,



other government and non-government agencies and members of the public.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

- 12.75% superannuation
- 17.5% leave loading
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
- Career progression with more than 300 diverse career pathways and career support to take you further!
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work workplace is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

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📌 Senior Systems Support Officer (Brisbane City)
🏢 Queensland Health
📍 Brisbane City